Michelle Dart Email and Phone Number

Probity for all states in Australia for Disability and Child and Family staff ,Contract Variations for all states in Australia,compliance with Awards,NDIS Clearances,Working with children checks,National police checks,First Aid Compliances,LCS2 and LCS7 Queensland compliance,VISA checks and Compliance, communication with new staff.Liasing with talent team.

Assisted the interviewing, screening and referral of applicants.Scheduled interviews and follow-ups, as well as on-boarding procedures for new staff.Entered new staff information into CM, recorded terminations, proceeded employee changes, updates and workers compensation.Organised and conducted orientation for all new employees.Organised training and development for new and existing staff.Ensure rostering and scheduling of services is logistically sound, efficient and effective use of staffing resources.Ensure rostering and scheduling of services is logistically sound, efficient and effective use of staffing resources.Promptly attend to day to day rescheduling to cover unplanned changes in staff availability including leave and emergency replacement or backfilling requirements.Develop strong relationships with internal and external stakeholders across the business.Building and maintaining positive relationships with care workers and providing ongoing support and management.Ensure the continuity of care and client management through effective rostering and deployment.Maintain and support growth within existing and new client relationships by delivering superior customer service and supplying quality candidates.Maintain client and staff database systems with accuracy and efficiency.Assist with the recruitment and on boarding process of candidates as needed.Undertake after hours on call duties as required.

Key Responsibilities• Ensure rostering and scheduling of services is logistically sound, efficient and effective use of staffing resources.• Call Centre responsibilities• Promptly attend to day to day rescheduling to cover unplanned changes in staff.• Develop strong relationships with internal and external stakeholders across the business.• Building and maintaining positive relationships with staff and providing ongoing support and management.• High volume of data entry for client services.• Assisting other team members.• Ensure the continuity of services through effective rostering and deployment.• Maintain and support growth within existing and new client relationships by delivering superior customer service and supplying quality candidates.• Maintain client database systems with accuracy and efficiency...• Ensuring compliance with standards, regulatory requirements and Service Stream (Hunter Water) policies.

Schedule rosters for field staff and ClientsCommunicate with internal and external stakeholders.Fortnightly timesheets.Monitor and maintain leave applications for internal and field staff.Data entry Deal with escalated issues/complaints.

The main responsibilities as a Parcel Delivery Driver is to sort parcels and deliver to over 200 customers during any given day.Key Responsibilities• Sorting and sequencing parcels for delivery.• Picking up, transporting and delivering general parcels within the Central Coast area in a time-sensitive delivery period.• Scan and record all consignments using handheld device.• Following all OH&S regulations and furthering the safety culture.• Collecting signatures on delivery.• Report back to Australia Post at the end of the day with undelivered parcels.• Face to face customer service.• Lifting large parcels.Achievements• Exceptional Organisation skills• Exceptional Problem-Solving Skills

As the Senior Scheduler I was responsible for providing support to clients and support workers, scheduling their rosters, daily administrative tasks, customer service support, assisting in the call centre when call volumes were high and working in a large team environment.Key Responsibilities• Ensure rostering and scheduling of services is logistically sound, efficient and effective use of staffing resources.• Promptly attend to day to day rescheduling to cover unplanned changes in staff availability including leave and emergency replacement or backfilling requirements.• Develop strong relationships with internal and external stakeholders across the business.• Building and maintaining positive relationships with care workers and providing ongoing support and management.• Ensure the continuity of care and client management through effective rostering and deployment.• Maintain and support growth within existing and new client relationships by delivering superior customer service and supplying quality candidates.• Maintain client and staff database systems with accuracy and efficiency.• Assist with the recruitment and on boarding process of candidates as needed.• Undertake after hours on call duties as required.• Ensuring compliance with standards, regulatory requirements and Kincare policies.• Administrative duties.• Knowledge of all programs offered within the community care sector.• Call Centre responsibilities.• High volume of data entry for new client services.• Assisting other team members.Achievements• Implementation of New Roster Program to company• Team Leader