Michelle Davidson Email & Phone Number

Chattanooga, Tennessee

Chattanooga, Tennessee Area

• Responsible for the leadership of 6 teams administering Disability, Family Medical Leaves, State Leaves and Corporate Leave programs
• Active participation in sales presentations discussing Unum’s value story to potential clients
• Asked to handle the implementation of two Large Case employers, which includes consultative support, building processes and ongoing account management
• Promote and drive key strategic business partnerships through actions such as project involvement and process enhancement discussions
• Ensure Managers are managing their staff to set forth expectations, meeting corporate and departmental standards and continuously looking for ways to move the business forward
• Manage organizational metrics, while evaluating trends in our results to determine potential training and process change needs

Chattanooga, Tennessee Area

• Provided strong leadership and direction to a team of 15+ employees who specialize in leave management administration
• Actively participated in finalist presentations, customer visits and implementations of business for new case sales
• Accountability for talent development, including selection, retention, performance management and overall human resource management
• Detailed knowledge of leave management programs according to Federal and State regulations
• Identifies, leads and implements departmental and cross department initiatives and projects

Chattanooga, Tennessee Area

• Maintain responsibility for operation of aligned sales offices
• Fostered strong partnership with key internal and external customers
• Analyze and respond to quality trends at the work unit level
• Maintains client specific workflow and claims administration requirements and served as a system expert
• Identify and implement ongoing productivity and quality enhancements
• Coach, mentor and develop different levels of disability specialists

Chattanooga, Tennessee Area

• Provided claims expertise, mentor and guidance to the Short Term Disability organization on claim decisions and ongoing claim management for short term enhanced and long term maternity disability claims
• Managed customer service issues and monitored day to day needs within the unit for service and effectiveness
• Worked with manager to provide leadership and to create a positive work environment for our team

Masters, Organizational Development

Bachelor Of Applied Science (B.A.Sc.), Organizational Management

Associate Of Science (A.S.), Accounting