Michelle Davidson Email & Phone Number

Chattanooga, Tennessee

Chattanooga, Tennessee Area

• Responsible for the leadership of 6 teams administering Disability, Family Medical Leaves, State Leaves and Corporate Leave programs • Active participation in sales presentations discussing Unum’s value story to potential clients • Asked to handle the implementation of two Large Case employers, which includes consultative support, building processes and ongoing account management• Promote and drive key strategic business partnerships through actions such as project involvement and process enhancement discussions• Ensure Managers are managing their staff to set forth expectations, meeting corporate and departmental standards and continuously looking for ways to move the business forward• Manage organizational metrics, while evaluating trends in our results to determine potential training and process change needs• Find solutions and ideas to assist our customers in meeting their absence needs and expectations• Support continuous improvement efforts by looking for ways to continuously improve and bring forth ideas and solutions for process enhancements• Work with Field and Underwriting partners through the RFP process to ensure that our products and offering are priced appropriately

Chattanooga, Tennessee Area

• Provided strong leadership and direction to a team of 15+ employees who specialize in leave management administration• Actively participated in finalist presentations, customer visits and implementations of business for new case sales• Accountability for talent development, including selection, retention, performance management and overall human resource management• Detailed knowledge of leave management programs according to Federal and State regulations• Identifies, leads and implements departmental and cross department initiatives and projects

Chattanooga, Tennessee Area

• Maintain responsibility for operation of aligned sales offices• Fostered strong partnership with key internal and external customers• Analyze and respond to quality trends at the work unit level• Maintains client specific workflow and claims administration requirements and served as a system expert• Identify and implement ongoing productivity and quality enhancements• Coach, mentor and develop different levels of disability specialists

Chattanooga, Tennessee Area

• Provided claims expertise, mentor and guidance to the Short Term Disability organization on claim decisions and ongoing claim management for short term enhanced and long term maternity disability claims• Managed customer service issues and monitored day to day needs within the unit for service and effectiveness• Worked with manager to provide leadership and to create a positive work environment for our team

Masters, Organizational Development

Bachelor Of Applied Science (B.A.Sc.), Organizational Management

Associate Of Science (A.S.), Accounting