Michelle De Groot Email & Phone Number

Baltimore, Maryland Area

Managed 20+ simultaneous mediation, keynote speaking, and custom workshop projects, working with the CEO and Marketing Team to develop thorough project scopes. Consulted with executives at client businesses such as John’s Hopkins, J.P. Morgan Chase, and the Mayor’s Office of Baltimore City.-Oversaw project timelines, direction, and flow based on agreed-upon scope, schedule, and budget-Prepared project assets including graphics, copy, and proprietary work productsSupported CEO as right hand and trusted advisor, anticipating her needs and operating at a rapid pace alongside an entrepreneurial leader.-Facilitated all interactions with a diverse group of contacts in a professional, confident manner-Prepared and formatted letters, documents, and reports using Word, PowerPoint, Excel, Adobe Acrobat, & Google DriveHandled logistics for 21 major events in 2018-2019: 4 conferences, 5 keynote speeches, 2 custom workshops, 4 executive business mediations, and 6 mediation trainings.-Crafted customized project proposals and followed through on closing the sale-Prepared all workshop materials: written curricula, agendas, posters, handouts, certificates; edited, bound, & printed manuals-Produced keynote speeches and prepared PowerPoint presentations for CEO’s delivery to 1,000+ person conferencesManaged all business operations and logistics, organizing systems which were in disarray and implementing trackable workflow processes. Maximized effectiveness of SalesForce CRM platform by creating 5 outreach Campaigns to manage client relationships and customize interactions for each market segment.-Formulated and implemented organized digital and paper filing systems-Crafted outreach messaging to leverage executive network connections into high-level business-Tailored & edited business contracts, negotiation correspondence, mediation summaries, & meeting minutes-Prepared, sent, tracked, & collected on invoices-Managed 3-month internship program & trained new employees

Glen Rock, Pa

Streamlined community outing and volunteer program for clients with intellectual developmental disabilities, adapting to frequent challenges and changes in goals & expectations. Engineered organizational databases to track clients’ needs and success in reaching outing goals.-Organized client involvement in volunteer opportunities-Established and maintained positive relationships with community organizations-Managed 3-6 daily outing groups of 5 people each-Consistently met deadlines to produce weekly vehicle usage and community outing schedules-Balanced 65 individual outing fund accounts monthly, budgeting clients and company funds while maintaining the security of over $1,400 in cash

Represented clients to their customers and transcribed customer reviews quickly & accurately. Maintained 90% acceptance rate for surveys by engaging customers with upbeat and personable conversation.Developed 3-question customer satisfaction survey script into meaningful dialoguesConsistently producined 300-400 word-count reviews

Berkeley, Ca

Led large groups of 20-50 participants in team-building role-playing exercises to teach wilderness survival skills and self-regulation strategies. Worked with socio-economically and culturally diverse groups, managed interns and student leaders, and ensured safety of participants through risk management.Implemented Montessori-style conflict mediation and behavior management techniquesDeveloped & taught engaging curriculum for participants:-Storytelling-Improvisational theater-Character creation-Fire-starting-Shelter-building-Carving