We provide troubleshooting in Configuration, Service Cloud and Sales Cloud.

We sell products and services to prospective clients as well as existing ones. We assist customers via email and chat. This also includes identifying and resolving problems. We aim to improve the quality of customer interactions by ensuring they have what they need.

We are responsible in the order fulfillment process that involves everything from receiving an order to placing that order into the hands of a customer. Our role is to ensure Purchase orders are in place and in a timely manner to ensure no orders are left behind. Correct and best pricing should be in line with the business need.

As a Subject Matter Expert, we provide guidance in knowledge, techniques and troubleshooting functionalities of our products to Customer service representatives. We provide guidance in resolving issues with the telecommunication service. We also support and manage escalations with clients. It's our responsibility to manage difficult and complex client/CSR situations that need guidance and resolution.

We provide assistance and service to AT&T customers via phone and email. We help in resolving product or service problems by clarifying the customer's complaints, troubleshooting the issue to resolve them while ensuring great customer experience. We also provide helpful information and maintain accounts by processing customer adjustments if needed.