Reinforced role clarity through position description review, contribution expectations and ongoing feedback and coaching. Built a resilient, engaged, and high-performance culture resulting in increased profitability and margin as well as increased employee engagement scores. In partnership with other General Managers, designed and facilitated leadership workshops to build fundamental leadership skills, prioritizing talent development, performance management and contribution calibration.Represented BC in National Health and Safety committee. Helped build educational training program for H&S initiatives, including updates to operational SOPs to comply with COVID protocol.Consulted with Talent Development team on updates to recruiting and orientation program for new and seasonal hires.

Ran largest volume IndigoKids and operations departments in British Columbia, prioritizing team building, process mastery and entrepreneurial business growth. In partnership with Human Resource Business Partner, facilitated Mental Health Awareness for Leaders workshop for BC leadersBuilt comprehensive succession plan, focusing on talent development and leadership skills, resulting in several internal promotions throughout the province.

Responsibilities -analyzed business results and develop actions for success -set sales goals for associates and develop action plans with them to achieve success -owned selling floor to ensure we are delivering a world class luxury experience -drove sales through effective coaching, maximizing sales floor coverage and modelling superior customer service -planned and executed visual merchandising directives to ensure compelling brand experience for customers -developed top talent and fostered a high performance selling culture -consistently outperformed company in bra sales penetration, leading to an increase in product tiering for the store

-analyzed key metrics and created strategies to drive business -provided consistent and superior customer service and expected the same from my team -planned and executed visual merchandising directives to maximize impact in the store -adhered to loss prevention strategies to minimize shrink -responsible for recruitment, training, scheduling and growth of team -recognized in district for Excellence in Sales Management (2011), Excellence in People Management (2012) and Excellence in Store Operations (2012)