Michelle Diaz Email and Phone Number
8 years experience under IBM. Across the years, I handled multiple roles within HR department. I started with data management and system administration for IBM Australia. I moved to people management, and got involved in a few automation projects for IBM Asia Pacific. I became a part of Workday COE and worked on the deployment of Workday across IBM AP, with primary focus on HCM and secondary on Security.I am now working as a Technical Support Engineer for 4 years under Noble Systems. Our tasks include troubleshooting and resolving software issues, and providing technical documentation to our clients globally. I also work on projects and proactive health checks on both Linux and Windows servers for Cloud and Premise clients.
Noble Systems
View- Website:
- noblesystems.com
- Employees:
- 481
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Technical Support Engineer IiNoble Systems Jul 2017 - PresentSupports proactive maintenance checks on Linux and Windows servers for Cloud and Premise customers. Diagnose, troubleshoot, and resolve complex application issues related to our software. Provides effective and consistent communication to customers, peers and other teams. Documents technical analysis and root cause wherever applicable.
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Workday Administrator (Hcm)Ibm Business Services Inc May 2016 - May 2017PhilippinesSupports system maintenance for Workday deployed IBM companies. Provides technical assistance, configures the system and performs testing for change requests prior to Production deployment. Acts as the lead of the Data Intervention team (Asia Pacific) who are involved in creating reports, approving Workday tasks, and attending to client related issues concerning Workday. Secondary focus on Workday security. -
Hr Delivery Team Leader - Ibm ApIbm Business Services Inc Nov 2014 - May 2016PhilippinesManages a team of 22 people covering Employee Data Management for IBM entities across Asia Pacific. Performs coaching, one on one session, answers escalations, conducts FTE analysis, ensure proper trainings and updated process documentations are provided to the team, covers projects and automation to improve the team's overall performance and KPIs, and presents the key results to the up line management.
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Subject Matter ExpertIbm Business Services Inc Jan 2014 - Oct 2014PhilippinesSubject Matter Expert to the Workday deployment project for IBM Philippines. Assisted on the harmonization of the existing programs and policies across IBM's three legal entities in the Philippines. Conducted technical assistance in data migration and business data validation when employee information was migrated from legacy system to Workday. Extended assistance in hyper care period to ensure Workday deployment runs smoothly across the country
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Security AdministratorIbm Business Services Inc Jan 2012 - Dec 2013PhilippinesPerforms SOD analysis, updates access profiles, and grants or deletes accesses to local HR System for IBM Asia Pacific countries. Performs quarterly and annual access re-validation. Performs Table Updates and ensures the system can support business requirements.
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Service OwnerIbm Business Services Inc Jan 2011 - Dec 2012PhilippinesJob role includes creation of new employee records in the database, maintenance of existing employee records, data validation, reporting and attended to inquiries as Tier 2 support. Implemented process improvements to improve the team's efficiency.
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Senior Service AssociateIbm Business Services Inc Mar 2009 - Dec 2010PhilippinesTasks includes maintenance of employee data in the local database- change in business information, change in personal information, organization changes, data validation and reporting.
Michelle Diaz Skills
Michelle Diaz Education Details
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University Of The Philippines DilimanComputer Engineering
Frequently Asked Questions about Michelle Diaz
What company does Michelle Diaz work for?
Michelle Diaz works for Noble Systems
What is Michelle Diaz's role at the current company?
Michelle Diaz's current role is System Administrator.
What schools did Michelle Diaz attend?
Michelle Diaz attended University Of The Philippines Diliman.
What skills is Michelle Diaz known for?
Michelle Diaz has skills like Business Process Improvement, Team Management, Service Delivery, Business Requirements, Databases, Data Migration, System Deployment, Security Management, Key Performance Indicators, User Acceptance Testing.
Who are Michelle Diaz's colleagues?
Michelle Diaz's colleagues are Gerard Yu, John Blackwell, Chris Recio, Eric Turla, Emma Platt, Don Spearman, Maritza Barnett.
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Michelle Apdian
Virtual Assistant| Customer Service Representative | Escalation And Retention ExpertCagayan De Oro City -
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