Michelle Dillard Email & Phone Number

Wilmington, De

>Conduct court research and administrative support to Estate Operations.>Confirm and validate customer account data.>File creditor claims and estate search documents within applicable jurisdiction

Rockville, Md

Administered assessments in elementary and middle schools across Delaware • Performed administrative tasks such as preparing assessment booklets and materials, and setting up the assessment rooms per standard NAEP procedures• Checked attendance at sessions• Read directions to students verbatim from a script• Administered and monitored the assessment sessions in accordance with standard NAEP procedures, maintained the integrity of the testing environment• Assessed students with disabilities (SD) or English language learners (ELL) as assigned• Assisted the team leader with other assessment-related tasks, including collecting materials, coding forms, and packaging materials for return to NAEP• Guaranteed the accuracy and integrity of assessment data• Guaranteed the security and confidentiality of all NAEP materials

Wilmington, De

Responsible for providing exemplary underwriting services in the areas of proposal development, risk management, and regulatory compliance.• Established outstanding lines of communication with brokers, agents, and policy holders• Consistently ensured all underwriting rules and regulations were adhered to and best practices exceeded• Successfully retained 98% of the renewal base of accounts since 2007

Wilmington, Delaware

Held accountable for analyzing and establishing new business and referral programs by adhering to all specifications, including previous quotes and instructions received from underwriters. • Facilitated key lines of communication by effectively developing and maintaining claims bulletins• Became recognized as a primary point of contact for multinational underwriters requiring country- specific information• Achieved a reduction in policy processing and completion by producing work control reports and acting as liaison between other departments

Wilmington, De

• Greeted visitors, answered incoming calls• Distributed all mail, faxes and prepared overnight mail for pick-up• Responsible for reservation and set-up of conference rooms for meetings, as well as, ordering food for same• Processed invoices for office and kitchen supplies

New York, Ny

• Same responsibilities as above

New York, Ny

• Conducted individual, group, and family therapy sessions for clients ages 5 to 65• Assessed mental health needs and collaborated with psychiatrists to develop treatment plans• Managed a caseload of 20-25 clients and processed psychosocial data and records • Communicated with child welfare partners and provided testimony in court as required

New York, Ny

• Counseled children and families and worked with parents on developing parenting skills• Attended weekly administrative meetings and provided support to senior directors

New York City

Provided individual counseling to a caseload of approximately 50 patients.Monitored patient urinalysis.Educated patients on needle exchange / cleaning

Bronx, New York Parole Office

Interviewed parolees, obtained substance abuse histories and made program referrals.Communicated effectively with parole officers in order to report on parolee's status in mandated treatment.Led group counseling sessions at correctional facilities regarding inmate reintegration.

Master'S Degree, Social Work

Activities and Societies: During my time in Columbia University School of Social Work I was a member of the NASW.As a student.

Master Of Science, Guidance & Counseling

Pursued a Master of Science degree in Guidance & Counseling.

Bachelor Of Science, Behavioral Sciences

Psychology / Sociology

Social Work, Completed Ceus

Psychosocial Assessment & Treatment of Mood Disorders Comorbidity: Addiction & Other Illnesses