Michelle Douglas Email and Phone Number

• Independently responsible for processing hundreds of disability claims, work-related accident reports, and Workplace Safety Insurance Board (WSIB) Form 7s, liaising directly with WSIB personnel and staying in regular contact with the employee and manager involved in the claim• Completed extensive file retention projects and electronic transfer initiatives • Communicated with managers and coworkers through a number of different media, including phone, fax, email and face to face interactions• Completed archiving and organizing electronic files for departments within the Government of Ontario• Handled confidential files and information while abiding by the security procedures and policies set forth for transferring, collecting and using confidential files and information by the Government of Ontario.

• Organized engaging full day camp activities for youth aged 7 to 12 with diverse socio-economic backgrounds, medical disabilities, and learning challenges, working with a team of counsellors, supervisors, and personal support workers to ensure a positive and wellness-focused camp experience for all campers • Compiled, developed, and adapted activities to produce comprehensive weekly programs focused on learning, personal development, accessibility, and inclusivity, which has been adopted by the City of London for future youth camps• Maintained thorough and accurate daily reports to detail the program’s adherence to camp procedures and policies, managing confidential information regarding each camper’s needs • Provided pertinent feedback to management both informally and in a weekly team meeting setting, keeping detailed notes to record tasks, schedule updates, and offer insight into potential curriculum adaptations and policy improvements• Developed and administered weekly correspondence to caregivers, managing field trip approval forms and providing meaningful updates on the campers’ activities, program curriculum, and individual performance

• Provided enthusiastic and knowledgeable customer service in a fast-paced and client-focused retail setting, proactively following detailed procedures regarding horticultural maintenance and inventory management• Communicated with management on a frequent basis by providing feedback and updates on the day to day operations, policies and procedures of the retail business• Responsible for recruitment through being regularly solicited by management to provide feedback on prospective hires, mentoring new hires, and improving internal training procedures to offer a simpler and more efficient learning process for the complexities of horticultural care

• Planned, coached, and evaluated the performance of youth aged 7-16 in a variety of sports and leadership activities and provided over-night cabin counselling with rigorous adherence to curfew, safety, and wellness policies and procedures• Administered medication in a supportive and confidential manner, ensuring that campers would not be singled out or excluded due to their medical needs • Developed individualized activity plans to adapt programs for enhanced accessibility • Maintained detailed documentation and evaluations to encourage participant goal setting and personal growth accomplishments

• Provided detailed, accurate, and efficient administrative support, requiring adept data management and document processing skills along with effective knowledge of internal and Microsoft Office applications, including Word, Excel, PowerPoint, Publisher, and Outlook• Compiled new staff and customer editions of the company’s price book, a large-scale project in Microsoft Excel which involved conducting industry research, data verification and analysis, and detailed formatting • Supported accounting operations with precise execution of data entry tasks, bookkeeping, payment processing, inventory management, collections and confidential management of client payment information • Responded to customer inquiries in a professional and timely fashion with reliable and helpful information regarding products and services