Michelle Downes Email & Phone Number

A seasoned insurance professional with over a decade of experience, I am currently a Risk Control Partner Analyst at Auto & General Australia, specializing in Motor Claims, Fraud & Claims Investigations, CPS230 implementation and uplift.In my role, I focus on assessing and mitigating risks across various portfolios, ensuring the organization remains ahead of regulatory changes. By collaborating with cross-functional teams, I implement risk control measures, enhance operational efficiency, and provide senior management with strategic insights based on data analysis and trend monitoring.Previously, I served as a Compliance Monitoring Analyst, where I played a pivotal role in evaluating regulatory impacts on the company’s risk profile and overseeing the Claims and Assessing Division. My ability to analyze data and drive compliance initiatives directly contributed to strengthening the company’s risk management framework.I am passionate about driving continuous improvement, ensuring regulatory compliance, and delivering exceptional customer value. My results-driven approach and strong leadership skills position me to contribute meaningfully to the ongoing success and growth of the insurance industry

Listed skills include Insurance, Risk Management, Customer Service, Portfolio Management, and 1 others.

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  Pine Rivers State High School

  Certificate Ii In Tourism & Certificate Ii In Business