Michelle Downs is a Head of Business Change at Vanquis Bank. She possess expertise in program management, change management, strategy, project management, business process improvement and 35 more skills. Colleagues describe her as "Michelle is an exceptional programme manager with a proven track record of planning, resourcing and executing major initiatives across a complex global business. Michelle’s communication skills are excellent and she partners well with her sponsors and stakeholders, ensuring they stay informed and engaged so that decisions are made swiftly and with the right information available. Michelle is able to blend the often-opposing roles of target-focused manager and supportive mentor very effectively to invoke excellent performance in her team. I have no hesitation in recommending Michelle and would be extremely pleased to work with her again in future." and "Michelle has a creative approach to problem solving and an eye for details, making her a strong leader and project manager."