Effectively led complex projects, adeptly managing large teams and budgets. Proficient in agile methodologies and strong stakeholder management skills. This was evident in daily stand-ups, product alignment and team of teams meetings and Steerco. Gather requirements, define scope and release cycles through story mapping workshops. Store documentation on confluence and track/monitor teams workflow via kanban in JIRA. Clear communication and problem-solving has been crucial in aligning projects with strategic objectives, driving operational excellence and innovation.- Led the development of a US pension technology platform in collaboration with Statestreet Bank and TAG resources, demonstrating expertise in navigating financial partnerships and investment banking operations.- Managed end-to-end project delivery adhering to US regulatory standards, coordinating with external parties for investment management, highlighting skills in regulatory compliance and investment strategies.- Oversee modularisation of a codebase monolithic platform to enhance efficiency and scalability, reflecting a deep understanding of financial technologies and their impact on investment banking efficiency and innovation.- Completed the pre-discovery and definition phase of a merge and acquisition project.

Managed Operational Project for Prudential's SIB (Secure Income Base) mis-selling review in the Customer Savings and Investments (CS&I) department. Aimed to expedite review, targeting completion by Q1 2020. Managed the team at EY, the appointed delivery partner, to transform the operational model in alignment with FCA regulatory requirements.• Enabled Single Customer View across multiple pension systems, facilitating accurate calculations and minimising customer requests.• Introduced calculation proforma for systematic data capture, input, and review, for redress calculations and customer communications.• Initiate the operational delivery phase of the project, encompassing various workstreams such as Technology, Process Enhancements, and compliance with regulatory and legal requirements.• Ensured compliance with legal, tax implications, and GDPR in all customer communication processes.• Reviewed and analysed weekly/monthly Management Information (MI) provided by third parties, including engaging with the FCA, providing quarterly progress updates.• Oversaw internal and tripartite RAIDD logs, tracking inter-dependencies across workstreams, at the same time Managed and agreed upon key programme milestones.• Coordinated the close-out phase of the project and planned the mobilisation of BAU service, including sign-off procedures and processes, quality frameworks, technology requirements, model office, and operational run plan.• Conducted weekly/fortnightly meetings with workstream project leads and managers from various departments, including Operations, Contact Centre, Actuary, Case Triage, Complaints, Risk, and PMO.

Provided oversight of operational minor releases, ensuring end-to-end delivery for online digital product services. Ensuring business readiness, accountability for business sign-off, benefit realisation, and adherence to time, cost, and quality constraints.• Incorporating agile methodologies into a waterfall project to enhance flexibility and ensure on-time and budget delivery of 'must-have' functionality.• Spearheaded process and system implementations, enhancing operational efficiency and driving change within the organisation.Key Achievements• Chairing the Change Advisory Board (CAB) for change authorisation, overseeing a monthly spend of ~£50K.• Managed £5M programme, collaborated with legal and pension experts to redefine material breach threshold, engaged senior stakeholders to scope and staff project, establish governance, and define deliverables.• Successfully managed operational minor releases, overseeing the end-to-end delivery cycle for online digital product services. Ensured business readiness across the organisation, accountable for business sign-off on delivered solutions, realisation of benefits as per the business case, and adherence to time, cost, and quality constraints. Managed status reports and RAID logs, reviewing and approving project plans.• Managed and approved changes to infrastructure and business operations in preparation for regulatory changes related to the taxation of pensions bill in April 2015.• Implemented agile methodologies within a waterfall project to enhance flexibility and ensure on-time and budget delivery of 'must-have' functionality.• Orchestrated smooth transitions during company restructuring efforts, at the same time fostered cross-functional collaboration to facilitate successful change initiatives across the organisation.• Established a collaborative team environment with selected offshore partners for managing the Master Trust - TATA Consultancy Services (TCS).

Managed multiple project workstreams and resources, including 6 Project Leads, 4 Business Analysts, and approximately 150 indirect reports in the UK (Edinburgh, Brighton, and London) and offshore in India (Mumbai, Bangalore, and Delhi).• Negotiated terms and conditions of offshore employment with HR and employee unions to ensure that the project did not impact existing employees' work status or create undisclosed roles.• Supported remediation efforts in middle and back-office credit teams across Europe and North America. Oversaw the design and rollout of new target operating principles for legacy credit teams in the UK (e.g., HBoS, Lloyds) with the assistance of Deloitte consultants.• Led and mentored junior project managers in project governance, ensuring adherence to user acceptance testing processes and the effective implementation of comprehensive change management strategies.• Spearheaded the development and enforcement of rigorous project standards, significantly enhancing project delivery and stakeholder satisfaction.• Facilitated in-depth training sessions on project management methodologies, enabling junior staff to effectively navigate and execute complex projects.• Implemented robust change management processes, ensuring seamless adaptation to project shifts and maintaining high levels of team performance and project continuity.