Michelle Durst Email & Phone Number

Fairfax County, Va

Fairfax, Va

Assisting Center Director as needed; customer service representative; basic cash handling, receipt writing, and cash change fund reconciliation; bank deposit verification, and creating/maintaining a deposit log; (as needed) monthly statistical reporting (MSR) to include daily entries into a database; volunteer hour tracking; (as needed) monthly Harmony reporting which consists of entering the number of congregate meals served and transportation provided to participants in a web-based recording system, and ensuring all participant data is up-to-date in Harmony by assisting participants in completing the Virginia Uniform Assessment Information and nutrition survey forms upon enrolling in the program and updating their information annually; (as needed) transportation processing to include understanding of the Fastran catchment areas and how to determine which center a participant should attend, completing and submitting participant Fastran requests, submitting requests for monthly trips of necessity and charter trips through Fastran, and submitting schedule changes or cancellations to Fastran; center membership processing; file management to include daily filing and maintaining sensitive files including participant personal information; creating a participant email list; program development; volunteer recruiting; FOCUS trained timekeeper; staff and volunteer supervision and training; newsletter editor; day-of event coordinator; community outreach; activities director for senior citizens (ages 55+), creator of and facilitator for the Knit & Crochet Club, who make hats to donate to Ellie’s Hats; creator and facilitator of the Chair Exercise class, held weekly; American Red Cross Certified Instructor for agency (NCS) teaching 3-4 classes every spring and early summer; Notary Public (commission expires 08/2015); and food handler (Northern Virginia Food Managers License, Limited, expires 4/2017).

Reston, Va

Assisting Region 3 Manager and Operations Manager including scheduling meetings for large groups or individuals, note-taking at meetings, meeting preparation to include creating agendas, securing meeting space, Power Point Presentation creation, screen/projector set up, and refreshment set up; supporting Regional Management by creating documents and reports as needed; supporting Region 3 community/senior/teen centers and office staff to include assisting with procurement card reconciliation, ordering office supplies and ensuring items are accounted for and all essential paperwork is turned into finance, timekeeping using PRISM for four region centers, creating a user-friendly hiring guide for centers, training center management on how to use the hiring guide, and assisting center management in the hiring process; and Notary Public (commission expires 08/2015).

Fairfax, Va

Department of Purchasing & Supply Management (DPSM); responsible for reconciling procurement card statements for all FCPA p-cards to ensure procurement rules were being followed in regards to sales tax and obtaining proper receipts, invoice tracking, contacting vendors to obtain invoices, procurement card user information documenting, serving as point of contact for p-card users, keeping a log of p-card users and their required user test score, and ensuring all documents were submitted to purchasing management in a timely manner.

Mclean, Va

Customer service representative; basic cash handling, processing checks and credit card sales, processing cash and credit card refunds, membership sales, and end-of-shift cash drawer reconciliation and bank deposit preparation; class programmer responsible for registering students for center classes and programs, processing refunds for single students or entire classes; certified pool operator responsible for ensuring the swimming pool and hot tub are operating properly both mechanically and chemically; front desk supervisor responsible for staff recruitment, interviewing, hiring, training, scheduling, and supervision; assisting the site’s Administrative Assistant in human resources, payroll processing, purchasing via the site’s procurement card, and accounting on an as needed basis; summer camp director (2008, 2009, 2010) responsible for counselor recruitment, interviewing, hiring, scheduling, and supervision, responsible for ensuring all staff was trained in first aid/CPR/AED, pool safety, center safety, and completed the required training offered by the Park Authority specific for their camps, responsible for maintaining staff to camper ratios and other requirements based on camp licensure, responsible for coordinating activities, field trips, transportation, guest speakers, and parties for more than 250 school aged children at any given time over multiple camps each summer, responsible for ensuring all required camper paperwork and payments are received by or on the first day of camp, responsible for ensuring a safe and fun environment for campers, responsible for dealing with any conflict with children, staff, or parents, responsible for ordering supplies at the beginning of the summer and completing an inventory at the end of the summer, responsible for completing the annual summer camp end-of-year budget report to include staff hours, money spent, money collected, etc., and filling in for counselors as needed.

Richmond, Va

Part-time key holder responsible for opening/closing the store by ensuring all staff were present and keeping on task, ensuring the store was clean and safe to open to the public or close for the night, ensuring the store was open or closed on time, and reporting any issues that could not be addressed immediately to the store manager or assistant store manager; cashier responsible for basic cash handling, processing checks and credit card sales, processing cash and credit card refunds, and end-of-shift cash drawer reconciliation and bank deposit preparation; merchandiser responsible for stocking the sell-thru sections of the store from available stock, keeping chocolate case full and clean, using corporate planograms to update the sales floor, and hanging promotional posters and signs; inventory control to include monthly store inventory counts; customer service representative responsible for greeting customers, answering phones, processing frequent buyer memberships, and handling any disgruntled customers; shipping/receiving to include computer receiving processing; food handling and preparation (no license required) to include making chocolate covered strawberries and other goodies.

Mclean, Va

Customer service representative; basic cash handling, processing checks and credit card sales, processing cash and credit card refunds, membership sales, and end-of-shift cash drawer reconciliation and bank deposit preparation; class programmer responsible for registering students for center classes and programs, processing refunds for single students or entire classes; toddler instructor responsible for teaching children ages 4-5 in a class titled Little Labcoats, which introduces toddlers to fundamental science concepts; front desk supervisor responsible for staff recruitment, interviewing, hiring, training, scheduling, and supervision; assisting the site’s Administrative Assistant in human resources, payroll processing, purchasing via the site’s procurement card, and accounting on an as needed basis; summer camp director (2006 & 2007) responsible for counselor recruitment, interviewing, hiring, scheduling, and supervision, responsible for ensuring all staff was trained in first aid/CPR/AED, pool safety, center safety, and completed the required training offered by the Park Authority specific for their camps, responsible for maintaining staff to camper ratios and other requirements based on camp licensure, responsible for coordinating activities, field trips, transportation, guest speakers, and parties for more than 250 school aged children at any given time over multiple camps each summer, responsible for ensuring all required camper paperwork and payments are received by or on the first day of camp, responsible for ensuring a safe and fun environment for campers, responsible for dealing with any conflict with children, staff, or parents, responsible for ordering supplies at the beginning of the summer and completing an inventory at the end of the summer, responsible for completing the annual summer camp end-of-year budget report to include staff hours, money spent, money collected, etc., and filling in for counselors as needed.

Richmond, Va

Feeding & medicating dogs as needed as per their paperwork; facility maintenance to include outdoor yard maintenance, cleaning playrooms, kennels, bathing stations, and reception area, as well as multiple loads of laundry every day; attend to dogs by ensuring they are playing safely with one another, breaking up fights as needed, cleaning up after they use the bathroom, adhering to daily nap schedules, and moving dogs to and from kennels in a safe manner; bathing dogs as needed per daily schedule; and overnight kennel attendant to include kennel bound supervision for twelve hours as the facility is closed as well as many of the duties listed above, including feeding and medicating, cleaning, walks, and playing.

Alexandria, Va

Front desk duties to include checking in/out customers and their dogs, scheduling daily visits, overnight stays, and baths, answering phones, taking messages, and answering questions regarding services provided, cash handling to include processing payments for daily visits, multiuse passes, overnight stays, and bathing services; feeding & medicating dogs as needed as per their paperwork; facility maintenance to include cleaning playrooms, kennels, bathing stations, and reception area, as well as multiple loads of laundry every day; attend to dogs by ensuring they are playing safely with one another, breaking up fights as needed, cleaning up after they use the bathroom, adhering to daily nap schedules, moving dogs to kennels in a safe manner, and frequent walks outside; bathing dogs as needed per daily schedule; and overnight kennel attendant to include kennel-free supervision for twelve hours as the facility is closed as well as many of the duties listed above, including feeding and medicating, cleaning, walks, and playing.

Chantilly, Va

Assistant manager responsible for opening/closing the store by ensuring all staff were present and keeping on task, ensuring the store was clean and safe, ensuring the store was open/closed on time, and reporting any issues to the store manager or other assistant store manager; cashier responsible for basic cash handling, processing checks and credit card sales, processing cash and credit card refunds, collecting overdue rental fees, and end-of-shift cash drawer reconciliation and bank deposit preparation; scheduler responsible for scheduling staff while adhering to requests off and ensuring proper store coverage during peak times and holidays; payroll processing to include weekly hours reconciliation with schedule and hours worked in a computer based payroll system; merchandiser responsible for stocking the sell-thru sections of the store from available stock, including movies for sale, candy and sodas, and other miscellaneous merchandise, removing rental stock from rental inventory and transferring stock to previous viewed sell-thru stock, ensuring space was made for incoming new rental releases, moving rental product from the new release wall to their appropriate genre in the center of the store, and hanging promotional posters and signs; rental inventory control to include ensuring videos and games and game consoles were checked out and checked in properly on the point of sale register, returning videos and games to their proper locations on the shelves, and twice a year store inventory; customer service representative responsible for greeting customers, answering phones, processing memberships and preparing membership cards, and handling any disgruntled customers; shipping/receiving to include computer receiving processing and preparation of the weekly rental inventory, weekly computer receiving of sell-thru and perishable merchandise, and computer processing and packaging for shipping of defective and/or overstock returns to the company warehouse.

Springfield, Va

Assistant manager responsible for opening/closing the store and reporting any issues to the store manager or district manager; cashier responsible for basic cash handling, processing checks and credit card sales, processing cash and credit card refunds, processing and receiving deposits for special orders and pre-orders, and end-of-shift cash drawer reconciliation and bank deposit preparation; staff recruitment and development to include accepting applications, interviewing part-time and seasonal staff, training staff on customer service, cash handling, merchandising, loss prevention, and company policies; scheduling staff while adhering to requests off and ensuring proper store coverage; payroll processing; merchandiser responsible for stocking the sell-thru sections of the store from available stock, including movies, music, and video games, large electronic items and their accessories, candy and sodas, and other miscellaneous merchandise including clothes, stickers, and toys, ensuring space was made for incoming new releases, and hanging promotional posters and signs, as well as any small price point/sale stickers; inventory control to include ensuring all product was rung up properly on the point of sale register, returning unsold items to their proper locations on the shelves, and twice a year store inventory; loss prevention to include ensuring staff were properly trained on and adhering to company loss prevention procedures; customer service representative responsible for greeting customers, answering phones, selling frequent buyer membership cards, and handling any disgruntled customers; shipping/receiving to include computer receiving processing and preparation of the weekly new release inventory, weekly computer receiving of sell-thru and perishable merchandise, as needed computer ordering and receiving of special orders, and computer processing and packaging for shipping of defective and/or overstock returns to the company warehouse.