Michelle Dyer Email and Phone Number

Serves as a business partner; developing relationships and working proactively with the Zone Director, Market Leaders, store managers, and associates in all human resources-related matters. Provides human resource functional leadership and expertise to the zone and ensures that sound human resources practices exist as it relates to talent sourcing, recruiting selection, staffing, succession planning, onboarding, training, development, employee relations, performance management, and personnel administration compliance.  In addition, this individual will coach, counsel, and advise the Market Leaders and Zone Directors on maintaining positive employee relations practices.• Diversity, Equality and Inclusion board member• Facilitate a recruitment plan to fill all restaurant management and Market Leader openings.• Ensure all applicants are properly screened in regards to the interviewing and selection process as well as general HR requirements (i.e. rehire status, background check, references).• Ensure all new hires go through a detailed orientation that clarifies expectations – policies, operating procedures, and processes.• Ensure all employment documents are signed and kept in the appropriate site or corporate employee file (handbook, application, job description).• Provide and guide employment action and decision-making in evaluating employee performance of supervised employees and make recommendations for employee development and performance improvement.• Facilitate and coach training to communicate and maintain proper awareness of key issues regarding Sexual Harassment, Workplace Violence, Performance Management, and any other HR-specific topics.• Actively participate in the annual performance development review process for restaurant managers and assistant managers.

Oversees the human resources programs; researches and recommends strategies for recruitment, compensation, benefits, and payroll processing. Prepares the division operating budget request for review and consideration, monitors and controls the expenditure of departmental funds; reviews purchase orders and other financial forms requiring department head approval; directs the proper management and spending of funds. Develops and communicates human resources policies and procedures to staff. Assists with employee grievances and oversees studies impacting salaries and benefits. Manages employee relations activities, including employee/management counseling and coaching, complaint grievance investigations, unlawful discrimination or harassment charges, reviewing or recommending corrective or disciplinary action, EEO charges, and unemployment hearings. Provides consultation, support, and training to all levels of management on employee relations policies, practices, and procedures.· Provides recommendations concerning employee training needs and problem areas; evaluates the need for and develops new programs.· Monitors the effectiveness of human resources programs, policies, practices, and procedures; develops and documents new and revised procedures to enhance and streamline processes.· Coordinates and administers employee benefits programs; oversees open enrollments; negotiates rates; provides research support and overall assistance to Financial Services on benefit programs, policies, and procedures.· Develops and implements a comprehensive communication plan and strategy for annual human resources processes.· Administers the tracking and logging of human relations activities; compiles, analyzes, reports and presents data and findings; identifies trends; recommends or implements corrective actions.· Coordinates Safety Committee meeting. Assists with coordinating Wellness program events.· Manages employee training and orientation programs.

Administers various human resource plans and procedures for all organization personnelAssists in the development and implementation of personnel policies and proceduresPrepares and maintains the employee handbook and the policies and procedures manual.Participates in developing department goals, objectives and systems.Performs benefits administration, including claims resolution, change reporting, approving invoices for payment and communicating benefits information to employees.Develops and maintains affirmative action program; files EEO-1 report annually; and maintains other records, reports and logs to conform to EEO regulations.Conducts recruitment effort for all exempt and nonexempt personnel, students and temporary employeesConducts new-employee orientations; monitors career-pathing program; and writes and places advertisements.Assist in handling employee relations counseling, outplacement counseling and exit interviewing.Participates in administrative staff meetings and attends other meetings and seminars.Maintains company organization charts and the employee directory.Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed.Maintains human resource information system records and compiles reports from the database.Maintains compliance with federal, state and local employment and benefits laws and regulations.Record all Worker’s Compensation injuries, manage employee through process and communicate with management and carrier regarding progress.Attend Safety Committee meetings, keep minutes, support safety objectives and coordinate training.

Worked closely with Regional Leadership on understanding and administering employee matters in compliance will all applicable laws and company policies .Complete intake, investigation and response for employee relations matters .Advises managers and supervisors regarding employee relations and personnel issues to ensure adherence to company policies and procedures .Consult with Management regarding disciplinary action and separations.Assist managers on employee issues in compliance with policy and procedure and ensure compliance with federal, state and local law.Train managers on the interpretation of company policies and how to handle and document employee situations; escalate issues to appropriate personnel as needed .Ensure compliance with company policies and procedures.Present procedural guidance for policy related to employee relations, anti-discrimination issues, equal employment opportunities, compensation and time and attendance administration, and employee benefits.Point of contact for issues of sexual harassment claims, benefits, and loss prevention.Coach and counsel supervisors and managers for successful employee relations. Oversee wage administration as required.

Provide executive level support to the Finance and Marketing manages/ teams. Organize operations and develop system to maximize production. Screen telephone and emails communications and respond appropriately. Follow up with professional staff on assignments delegated by Finance and Marketing leaders. Draft documents and key correspondence. Oversee facilities, space planning, equipment, IT, purchasing and relocation’s.