Michelle Kramer Email & Phone Number

Mount Prospect, Illinois, US

Mount Prospect, Illinois, US

Mount Prospect, Illinois, US

Columbus, OH, US

• Expanded scope added to previous role, including setting and leading strategic vision for owner and employee travel and logistics and global team. Managed budget, including in-flight dining, airline, hotel.
• Focused on innovation, cost and efficiency gains, change management, building next generation technology, category spend management, and operational excellence.
• Improved quality of deliverables of airline, hotel, ground transportation, and catering programs successfully while strategically negotiating the right contracts to take advantage of the market and offset rising costs.
• Developed new team based on Lean Six Sigma Green Belt project results, creating centralized, proactive service logistics team with empowered team members, proactively resolving issues before they impacted the travel.

Columbus, OH, US

• Set strategic direction and tactical implementation for global travel services for HQ in Europe and US and managed global travel program, including airline, hotel, transportation, and TMC services. Served as Co-chair.
• Leveraged thousands of supplier relationships and applied strategic management principles to attain substantial gains in cost reduction, operating efficiencies, and data integrity.
• Developed, implemented, and managed critical global initiatives to achieve innovative business travel solutions across all NetJets business units.
• Reduced budgeted spend through global partner expansion, creative negotiations, and process and technology improvements.
• Standardized supplier relationship management structure using Supplier Relationship Management methodology and kraljic matrix, created global supplier performance KPI’s, and enhanced statement of works and service.
• Applied Lean Six Sigma training and conducted cross-functional BPR sessions to map out program processes and pain and developed future state 10-year road map in travel services.

Columbus, OH, US

• Led logistics team in continuous improvement of key owner and crew touchpoints, including Owner Catering, Crew Catering, Owner Ground, Locker, and Onboard Amenity programs, and supply chain management. Oversaw.
• Achieved continued success in supplier management to include annual RFP savings and provided global contract and service level development with emphasis on adding and promoting owner and crew value added benefits.
• Reduced owner impacting deviations and decreased owner Average Answer Speed (ASA) through creation of back-office beta trial team (Lean Six Sigma Green Belt Project).
• Led creation and promotion of global crew rate-it surveys to include hotel, owner catering, crew catering, owner ground, crew ground, FBO, and locker reviews while achieving 12% - 17% improvement throughout the programs.
• Delivered service and culinary innovation such as customer journey maps, exclusive menus, and celebrity chef partnerships.
• Hosted quarterly review meetings as member of the Union Joint Travel and Logistics Committee.

Columbus, OH, US

• Managed strategic and tactical oversight of Owner Catering, Crew Catering, and Owner Ground programs and financial performance. Developed expertise in procurement related functions, vendor management, performance.
• Managed data quality and technology systems effectively to include efficiency improvements and support for 40+ system applications.
• Implemented new menu, developed 1st ever NetJets packaging program created based on crew and owner feedback, and successfully rolled out 120 contracted vendors on new program.
• Conducted RFP’s and negotiated annual savings, quality and service improvements.
• Executed over 200 constant improvements creatively, including enhancements to Crew and Owner Catering program, annual supplier forums, best practice sharing, supplier performance reports, visits, and audits.

Columbus, OH, US

• Focused on enhancing owner journeys and nurturing exceptional owner and crew relationships while serving as current day and next day account manager and collaborated with internal and external stakeholders on service.
• Identified opportunities to improve service levels and internal processes to allow for more seamless experience.
• Recognized and resolved owner issues using creative problem-solving skills to mitigate owner impacts.
• Enhanced service levels creatively through development of owner photo and bio profile project and creation of internal service manual document.
• Recognized consistently as top performer in quality and scorecard metrics amongst both team and department wide.
• Participated in peak period on-site operational support and built relationships with key internal and external stakeholders.

Mclean, VA, US

Directed strategic planning, budgeting, forecasting, revenue management, performance and financial management. Led catering and events teams to grow customer base and deliver exceptional events.

Directed strategic planning, budgeting, forecasting, revenue management, performance and financial management. Led catering and events teams to grow customer base and deliver exceptional events.

Directed strategic planning, budgeting, forecasting, revenue management, performance and financial management. Led catering and events teams to grow customer base and deliver exceptional events.

US

Responsible for successful execution of each event, coordinate efforts in cross-departmental team. Main point of contact for event lead and ensured all needs were met and exceeded.

Bachelors Degree, Hospitality Management

Education record