Michelle Eichenberger Email & Phone Number

I am a seasoned Merchant Service and SAAS Consultant that pays very close attention to detail. I am a sharp and organized leader/team player that excels in motivating a team. I communicate goals for each project in a succinct manner. I am an innovative out of the box thinker that embraces change and am always coming up with and am open to new ideas and suggestions that will make each project a success. I have excellent oral and written communication skills. I am proficient in Word, Excel, PowerPoint, and Outlook. I have strong analytical and reporting skills. I am also a member of TPPPA (Third Payment Processors Association) and ACAMS (Association of Certified Anti-Money Laundering).I have demonstrated success through:Multitasking with the ability to prioritize key deliverables and work in a fluid, fast paced environmentGlobal and Domestic Partnership Development with issuing banks and alternative remnant transmitter solutions (MSB’S) for EFT and OCT’s ie. Barclays, Alipay, Western Union, AFEX, OFX, Transferwise, Transfermate, Moneycorp, Fiserv, TSYS and WeChatBank account set-ups for Escrow/FBO accountsCurrency ExchangePostings (money movement) through SAAS to funding partners for beneficiaries’ payoutGlobal Operations/Project Management (oversee all major accounts in portfolio)Ensuring all daily operations are run smoothly and sufficiently within all departments to ensure customer satisfaction. Expert knowledge of card-present and card-not-present payment processing and subscription-based revenue models. Expert Knowledge of all operational items related to merchant processing including fraud prevention, chargebacks, authorization rates, POS systems and gateways. Expert Knowledge of payment processing rules, regulations, AML, industry standards and PCI compliance.Risk Management with a risk-based approach/mindset to solving problems. KYC Compliance Sales (pricing, negotiations, agreement execution, boarding)Escalated Customer ServiceAccount RetentionMarketing/Social MediaInterviewing applicantsHiring of new applicantsNew hire training and ongoing mentoring/coachingRetiring employees from their duties

Listed skills include Merchant Card Processing, Merchant Services, Customer Service, Electronic Payments, and 6 others.