Michelle Ely Email & Phone Number

Auckland, New Zealand

New Zealand

Auckland, New Zealand

• Extracting data using and creating visual reports in Power BI or Excel• Analysing data and identifying trend changes• Assist with the design and execution of automated procedures that interfaced with systems to report business analytics.• Process analytics and business analytics• Business insight analytics, reporting and strategizing.• Managing the monthly board reports• Managing and ensuring data integrity• Produce accurate and detailed analytic reports.

South Africa

• Complex data gathering and analysis• Financial analytics and reporting• Creation of visual reports and dashboards• Business insight analysis & trend identification • Identifying opportunities for business growth• Process and requirement specification writing• Business strategy implementation• Revenue and margin growth• Achieve wholesale rate reduction to support retail initiatives• Wholesale rate management and pricing• Extract reporting data using SQL query• Project Management• Fraud detection & reduction• Documentation and presentations Projects★ Requirement specification for a new international roaming solution for MTN Wholesale★ Process document identification and development for international roaming★ Roam Broker / Raid Roamer system implementation and standard IOT rate implementation★ Interconnect refresh★ MNS reporting project

South Africa

• Building and maintaining strong working relationships with business partners• Identifying potential new roaming partners, and services for existing partners• Identifying and negotiating advantageous commercial wholesale roaming deals with partner operators• Developing and driving effective business models and formulas to support wholesale growth of the roaming division• Supporting retail initiatives through wholesale rate reduction• Developing and implementing business strategies to improve the yearly roaming performance• Collaborating with the business units to provide competitive consumer pricing by identifying opportunities for negotiated rates• Analysing reports, and ensuring that data is aligned• Performing in-depth analyses and making recommendations to increase profitability of international roaming services• Collaborating with roaming partners and the clearing house to manage and resolve RAP disputes• Managing and maintaining the systems and ensuring that relevant documents are stored correctly• Ensuring that negotiated discounted rates are loaded into the system accurately and timeously• Monitoring and analysing fraud reports• Engaging with the regulatory team and the Communications Regulators’ Association of Southern Africa (CRASA) to ensure compliance to regulations and regulatory changes

City Of Johannesburg, Gauteng, South Africa

• Opened cheque, investment, credit card, and overdraft accounts for customers• Assisted with gathering client information to prepare the sales professionals for client meetings• Followed up on documentation to ensure that requisite documents were received files and records were up to date • Performed credit scoring, credit analyses, credit motivations, and referrals• Upsold suitable products to existing customers• Managed and resolved customer complaints and disputes• Coordinated and managed the team, including allocating work and conducting performance reviews• Understood and implemented legal risk and compliance policies to protect the customer and the organisation• Managed the administration and operations for the premium growth sales team▻ Sent urgent communications▻ Coordinated, implemented, and reported on campaigns and loaded campaign leads▻ Collated sales figure reports▻ Organised events and catering▻ Created PowerPoint presentations on stats and financial area growth▻ Ordered business cards and iPads for staff, and arranged building access cards▻ Setup hardware and systems for new employees, and assisted with CRM enhancements▻ Assisted with various system tasks including password resets, and expired card cancellations▻ Consolidated short code files for reallocation on LMS system▻ Assisted with audit requirements and findings▻ Maintained the company processes to ensure relevanceProjects★ CRM Dynamics implementation★ New product and account launches★ Digital registration and activation

City Of Johannesburg, Gauteng, South Africa

• Managed and guided the support team, and allocated work according to available resources• Ensured open lines of communications and knowledge sharing• Scored performance and reported on campaigns and sales figures• Set up hardware and systems for new employees• Assisted with audit requirements and findings• Assisted with escalating client and stakeholder complaints and feedback• Ensured adherence to legal risk and compliance requirementsProjects★ Pilot project testing for various projects including mobile sales, client experience systems and surveys, account launches, CRM Dynamics implementation and integration, Apex enhancements, digital registrations and activations, and real time screening projects★ Documented internal processes and provided new processes to meet the target of zero tolerance for inadequacies, which included new accounts, legal risk and compliance, quality assurance, fulfilment and campaigns

City Of Johannesburg, Gauteng, South Africa

City Of Johannesburg, Gauteng, South Africa