• Provided comprehensive support to executive-level staff; excel at scheduling meetings, coordinating travel, and managing administrative and technical tasks. • Directed all administrative and project-support efforts for the EKG Emergency Room Department. • Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. By completing such tasks, the patient outcome and satisfaction improve exponentially. • Highly focused and results-oriented in supporting complex, deadline-drive operations. • Proficient in the Microsoft Office Suite, QuickBooks, Windows. Quick to learn new Customer Relationship Management Software & Databases. • Conducted patient satisfaction surveys by working directly with the patients to ensure that their needs were being met during their stay, as well as communicating comments and concerns to hospital administrators. • Oversaw all EKG Emergency Room audits. An audit consists of ensuring that all company policies and procedures are being adhered to, as well as matching orders with patient records and billing. • Lead troubleshooter on all EKG machine technical complications and calibrations. • Oversaw the Emergency Room EKG credentialing process. To keep its rating as a Top Chest Pain Center, strict time allotments governed the patient process. For example, if an EKG is orders during triage, hospital staff have ten (10) minutes to complete the EKG process. As such, all electronic records and checklists needed to be processed, complied and finalized adherent to the company’s regulations and punctuality. • Trained all new employees on the policies, procedures and processes related to use of the EKG equipment.• Developed continuing education plans for current hires on the latest trends in techniques related to the EKG equipment and methodology.

• Served as lead Medical Assistant reporting directly to the Medical Director and Office Manager. • Acquaint all new patients with the office procedures to which they will be exposed. • Inform patients of the purpose of all tests to be performed and how they will be affected during the tests.• Obtain patient history to include chief compliant, history of present illness, past history, family history, and history of allergies and medications. • Perform accurate and consistent documentation and measurement tasks.• Promptly and professionally assist the physician in patient care.• Assist in minor surgery as directed by the physician.

• Performed preliminary exams including taking patient histories, visual acuity, pupil tests, gross confrontational fields, retinoscopy and refractometry, and applanation tonometry.• Assisted with routine tests, treatments, and minor surgeries including administering anesthetics and dilating drops, preparing injections and relaying prescriptions to pharmacy.• Performed auto-refraction prior to MD or OD exam.• Performed one or more of the following exams: Ishihara Color Vision, Stereo, W4D, Amsler, confrontational visual fields (CVF), extraocular movements (EOMS), and Titmus stereo testing.• Performed applanation or Tonopen tonometry on patient.• Performs VF’s: HVF, Goldmann, tangent. • Ensured that insurance claims were entered and submitted within 48 hours of receipt.• Accurately apply payments to patient accounts.• Post and reconcile insurance and patient payments.• Research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts.• Insure accuracy of insurance claims. Verify correct ICD-9 and CPT codes for a variety of specialties. • Scheduled patient procedures and surgeries as required.

• Received direction and assignments from physicians and nurses and provides technical support to optimize patient care.• Responsible for reporting on the condition of patient to the appropriate supervisor and other staff members.• Assisted with resuscitation (CPR) and emergency airway procedures.• Assisted with obtaining and documentation of vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.• Assisted with other technical functions such as: obtaining 12-lead EKGs, discontinuation of peripheral IV and heparin/saline locks, maintenance and care of specimens for laboratory analysis, and Point of Care Testing. • Responsible for performing tasks that are within the scope of my educational preparation, knowledge, and permitted by the policies and procedures of the hospital.

• Assisted physicians in preparing for examinations and minor procedures.• Prepared and maintained supplies and equipment for treatments, including sterilization.• Disposed of contaminated items according to OSHA guidelines.• Performed patient education when appropriate. • Monitored logs of specimens collected and sent to reference lab—ensures reports are returned from the reference lab in a timely manner.• Pre-certified medication prescriptions, surgery and radiology testing as needed.• Other medical related assignments as directed.