Michelle Featherstone Email & Phone Number

Lincoln, Nebraska, United States

Started an eCommerce business. • Support setup of new e-Commerce website business: banners, photos, logo, categories, subcategories, fonts, colors, etc. Setup business Federal ID and State ID.• Implemented new drop shippers for inventory and negotiated terms of sale via contracts. • Uploaded CVS files from drop shippers to the website. Double checked inventory accuracy.• Setup online searches of products for customers to easily find them. • Tracking inventory, money, sales, taxes by state, customer service satisfaction.

Lincoln, Nebraska, United States

• Audit OTC (Over the Counter) Manufacturing and Packaging Orders. Identified and resolved documentation issues with Operators before giving to Quality Assurance for approval. • Create, update SOP (Standard Operating Procedure) and processes with SME (Subject Matter Experts) Operators and Engineers. Including 3-year FDA required reviews, Change Controls and Investigations for Operations. • Training and coaching for Operators relating to cGMP expectations.• Perform 2-3 internal audits and inspections in Manufacturing clean zones monthly. 28 Audits yearly. Bays, hallways, equipment, Operators, Safety, LOTO (Lock Out/Tag Out) and cGMP procedures.• Print controlled Master documents (the recipe) for Operators to produce products.

Waverly, Ne

• Managed a Steering Committee for best practices improving cylinder rent tracking and work instruction trainings for 38 locations. Setup a SharePoint site for document storage for all personnel at 38 locations to utilize as needed. • Scheduled, travelled and trained employees at store locations on updated best practices on cylinder tracking and work instructions. • Created and implemented annual price increase process improvement. No procedure in place for the process. 30k item cylinder rent increase, eliminated system errors, overtime and inaccurate tracking as drivers were using archaic pen and paper to track cylinder rent. Cylinder rent savings $1.4M yearly estimate.• Setup trainings using TrackAbout App to invoice customers for rent. Included 9 newly acquired stores resulting in $749k monthly rental profit going forward. • Assisted IT in troubleshooting handheld barcode scanners and Smartphone app configurations utilizing SOTI MobiControl software for cylinder rental tracking to invoice customers accurately.• Implemented bulk tank leaks found and repaired at many of the 38 store locations. Setup telemetry tracking alerts for losses of product from bulk tanks. Repairs saved $53k for one location. $220k total saved.

Lincoln, Ne, United States

Executive Secretary 2011 – 2014 Executive Administrative Assistant 2014 – 2017 (HR title change alignment for Novartis Joint Venture with GSK) • Support Directors, Associate Directors performing, supporting a vast range of executive duties.• My specialty is being liaison, supporting executives, senior leadership positions, as well as all other personnel. • On board, off board, deactivate 230 consultants during remediation based on FDA regulatory compliance requirements.• Set up procurement PO’s as needed for remediation consultants so they would not have had a lapse in pay.• Owner, administrator, approver of 28 SharePoint Sites that provided invaluable support to many departments.• Investigated and found free trainings for my career development objective and then shared that information with my Project Engineering colleagues saving at least $3600 a year.• Created a travel and expense, “T&E Decision Tree” from information from the global travel policy, keeping it updated and promoting compliance.• Initiated, implemented, maintained many shared Outlook calendars to streamline the process for directors and gave view to all project planning purposes. • Step-up to support the business with a great attitude and volunteered to help, periodically working overtime as needed. • Plan, coordinate, event planning, support workshops, activities, on, offsite meetings and schedule, communicate details to everyone involved.• Provide great customer service internally and externally with everyone. Work independently and self-starter. • Prioritize duties and ability to change priorities quickly. Using good communication skills internally, externally and gracious phone etiquette. Proficient in Microsoft Office and other computer programs.• Support professionals, attentively engaging; listen when approached. • Organized, detail-oriented and use good time management. Diligent to return timely results. Always following up.

Lincoln, Nebraska, United States

"Administrative Assistant 2014 - 2017” HR title change alignment for GSK Joint Venture with Novartis Consumer Health acquisition to GSK Consumer Health APR2014• Volunteered to manage on/offboarding 230 consultants during FDA Remediation shutdown. 1.75-year project. Filed confidential documents: CV/resumes, background/security checks per FDA regulatory compliance requirements. Tracked consultant laptop users and returns. Managed large Ariba POs for consultant pay and audited receipts for accurate reimbursements. • SharePoint site Administrator trained. Setup, manage, audit 28 SharePoint sites for compliance. Provided departments with invaluable product restart document storage space. • Created/shared from the global travel policy, a “Travel & Expense Decision Tree” to promote travel compliance.• Created/implemented 9 Director approved absence Outlook calendars. All departments could be viewed by personnel for scheduling and planning purposes. • Communicate effectively verbally, in-person and using written correspondence. Professional approach in difficult circumstances with colleagues, international visitors, translators and 3rd parties on and offsite.• Liaison backup person and support for health official arrivals and departures; DEA, FDA, HHS, OSHA. Supported all site audits as needed. • Diverse soft skills in office operations. Have positive, supportive outlook and attitude. Thrive on working in an auditing, mathematical environment.

Lincoln, Nebraska Area

• Audit documentation OTC (Over the Counter) and Class II drugs for Manufacturing and Packaging Orders. Identified and resolved documentation issues with Operators before giving to Quality Assurance for approval and release. • Create, update SOP (Standard Operating Procedure) and processes with SME (Subject Matter Experts) Operators and Engineers. Including 3-year FDA required reviews, Change Controls and Investigations for Operations. • Create, coach, train, implement updated Packaging Order yield reconciliations for all 18 Packaging lines. 3 shifts for all Packaging Operators, 3 months total. Added to Master Records for Operators use with Quality approvals. Eliminated large yield issues, costly 38 store location investigations before waste/rejects were removed from lines. Per Finance, cost savings over $860k.• Process improvement: Site safety shoe pay process changed to one payment per month. Eliminated late fees. $2100/year on average. • Held FTR (First Time Right) error improvement 3 shift meetings annually with Operators. FTR 43% improved to 79% improvement of errors over time. Cost savings per Finance $75k. • Personally audited 260 Manufacturing and Packaging Orders monthly before QA review and release. My FTR to QA was 93% as of JAN2011.

Waverly, Nebraska, United States

• Setup and maintained new master inventory items for 22 stores in shared system.• Imported, exported, updated vendor pricing, audited costing implementation. Bi-yearly and yearly for each vendor’s price increases before final implementation.• Provided prompt, courteous responses to all internal/external sources for store price quotes and placing vendor orders.• Minimal supervision; periodically locked, secured the building at night.• Main Buyer purchasing coverage backup person for department when Buyer was on leave 3 months. Trained to do Main Buyer tasks.• Audited driver DOT logs and meal expenses, then forwarded to payroll. Filed originals and archived past years.• Dispensed with approval, petty cash checks from account and used QuickBooks/Quicken for reconciliations.• Took care of claims for damaged products received.• Setup up meetings, trainings, caterings, presentations.

Lincoln, Ne

*Audited driver DOT logs and data entry. Checked speed vs. hours and stop criteria. *Tracked, calculated toll and scale receipts for accuracy and tax purposes then filing and archiving.*Administered driver reorientations on over hour violations.