Michelle Fish Email & Phone Number

Waverly, Ia, Us

In my current role, I collaborate with project managers and internal teams (IT, Clinical, Administration) to design and execute EMR integration strategies. I prioritize workstreams and resolve problems through all project phases. Contributions to date:• Led the onboarding of 4 new hires and offboarding of 5 contractors.• Acted as a focal point for technical and non-technical stakeholders.• Defined SLAs and tracked team performance to identify opportunities for improvement, resulting in the successful reduction of implementation time by 25%. • Fostered vendor relationships to resolve issues and negotiate contractual agreements.• Establish a suite of best practice support processes for EMR integrations.• Leveraged outstanding problem-solving acumen to manage escalated incidents.• Trained and mentored junior staff to build exceptional competence within the team.• Developed and implemented policies and procedures for the use of EMR solutions to maintain strict compliance with legal and regulatory requirements.• Achieved a 100% year-over-year increase in volume of integrated clients since 2021.

Omaha, Nebraska, United States

In this position, I directed origination, implementation, and scaling of new digital business opportunities to achieve sustainable growth. I worked with the Digital team and senior leaders to expand the portfolio of digital products and services available to patients. Highlights:• Program managed the development of remote patient monitoring solutions with oversight for sales, contracting, delivery, and customer engagement.• Supported M&A activity by conducting due diligence on investment opportunities.• Assessed in-licensing of intellectual property and created operational plans.• Developed analytical models and executed projects for senior leaders as requested.• Built next generation support processes for the existing technology suite.• Cultivated strategic alliances with technology support partners to optimize the customer experience.

Bentonville, Ar

I leveraged outstanding technology awareness, analytical capability, and communication skills to transform critical elements of the IT infrastructure at Walmart. I spearheaded complex programs, coordinated resources, and introduced best practice principles. Accomplishments:• Streamlined Energy Management System vendor relationship to enhance communication and efficiency.• Overhauled EMS software implementation plan to include gap analysis, testing definition, issue resolution, training design, cutover readiness, change management, and maintenance workstreams.• Ensured that change initiatives delivered desired cost savings.• Targeted high-maintenance areas such as HVAC/R to reduce expenditure using data-driven insights.• Owned several asset management team expansion programs including the integration of 400 Canadian stores to the existing 5000 store alarm monitoring team.

At Cerner, I orchestrated a portfolio of multi-billion-dollar clients as a key contact through all program phases. Achievements included:• Tracked and analyzed team performance against KPIs and SLAs established by key clients such as the Department of Defense and aligned program spending with budget.• Enabled the organization to maintain strong output during rapid growth cycles by designing and implementing methodologies, tools, and project plans around core principles of consistency and quality.• Leveraged critical thinking acumen to support strategic development and problem-solving initiatives in collaboration with clients including the creation of analytical insights, proposals, and recommendations.• Recognized for invaluable contribution to the organization with a “Cerner Masters Award” having led cross-functional teams to build relationships, mitigate risks, and achieve client deliverables.

Kansas City, Missouri Area

I defined optimal processes and standard designs in conjunction with four partner corporations across a range of large-scale projects with a $6B budget. I managed resources and provided indirect leadership for a team of over 200 FTEs including extensive cross-functional collaboration. Contributions:• Led operational and strategic sessions for the Department of Defense model system development and build involving over 500 colleagues and partners.• Deployed financial reporting models to ensure accurate billing.• Communicated with Finance team colleagues, PMs, and executives to provide updates.• Resolved intricate issues from contract signing to completion.• Developed a robust implementation process to enable to rollout of an Electronic Health Record solution including oversight for network safety, usability, and reliability.

• Responsible for closely managing high profile client account scope through 14-month client-hosted to remote hosted flip with hardware upgrade; successfully reducing TCO to client.• Manage remote hosting organization while remaining agile by being available overnight and weekend hours to deploy updates on and drive progress on monthly basis.• Apply advanced knowledge of technology to advance proficiencies while accomplishing objectives efficiently and accurately; including new footprints, flips, upgrades, software and network strategy and process improvement.