Michelle Fish Email & Phone Number

Waverly, IA, US

• In my current role, I collaborate with project managers and internal teams (IT, Clinical, Administration) to design and execute EMR integration strategies. I prioritize workstreams and resolve problems through all.
• Led the onboarding of 4 new hires and offboarding of 5 contractors.
• Acted as a focal point for technical and non-technical stakeholders.
• Defined SLAs and tracked team performance to identify opportunities for improvement, resulting in the successful reduction of implementation time by 25%.
• Fostered vendor relationships to resolve issues and negotiate contractual agreements.
• Establish a suite of best practice support processes for EMR integrations.

Omaha, Nebraska, United States

• In this position, I directed origination, implementation, and scaling of new digital business opportunities to achieve sustainable growth. I worked with the Digital team and senior leaders to expand the portfolio of.
• Program managed the development of remote patient monitoring solutions with oversight for sales, contracting, delivery, and customer engagement.
• Supported M&A activity by conducting due diligence on investment opportunities.
• Assessed in-licensing of intellectual property and created operational plans.
• Developed analytical models and executed projects for senior leaders as requested.
• Built next generation support processes for the existing technology suite.

Bentonville, AR

• I leveraged outstanding technology awareness, analytical capability, and communication skills to transform critical elements of the IT infrastructure at Walmart. I spearheaded complex programs, coordinated resources.
• Streamlined Energy Management System vendor relationship to enhance communication and efficiency.
• Overhauled EMS software implementation plan to include gap analysis, testing definition, issue resolution, training design, cutover readiness, change management, and maintenance workstreams.
• Ensured that change initiatives delivered desired cost savings.
• Targeted high-maintenance areas such as HVAC/R to reduce expenditure using data-driven insights.
• Owned several asset management team expansion programs including the integration of 400 Canadian stores to the existing 5000 store alarm monitoring team.

• At Cerner, I orchestrated a portfolio of multi-billion-dollar clients as a key contact through all program phases. Achievements included:
• Tracked and analyzed team performance against KPIs and SLAs established by key clients such as the Department of Defense and aligned program spending with budget.
• Enabled the organization to maintain strong output during rapid growth cycles by designing and implementing methodologies, tools, and project plans around core principles of consistency and quality.
• Leveraged critical thinking acumen to support strategic development and problem-solving initiatives in collaboration with clients including the creation of analytical insights, proposals, and recommendations.
• Recognized for invaluable contribution to the organization with a “Cerner Masters Award” having led cross-functional teams to build relationships, mitigate risks, and achieve client deliverables.

Kansas City, Missouri Area

• I defined optimal processes and standard designs in conjunction with four partner corporations across a range of large-scale projects with a $6B budget. I managed resources and provided indirect leadership for a team.
• Led operational and strategic sessions for the Department of Defense model system development and build involving over 500 colleagues and partners.
• Deployed financial reporting models to ensure accurate billing.
• Communicated with Finance team colleagues, PMs, and executives to provide updates.
• Resolved intricate issues from contract signing to completion.
• Developed a robust implementation process to enable to rollout of an Electronic Health Record solution including oversight for network safety, usability, and reliability.

• Responsible for closely managing high profile client account scope through 14-month client-hosted to remote hosted flip with hardware upgrade; successfully reducing TCO to client.
• Manage remote hosting organization while remaining agile by being available overnight and weekend hours to deploy updates on and drive progress on monthly basis.
• Apply advanced knowledge of technology to advance proficiencies while accomplishing objectives efficiently and accurately; including new footprints, flips, upgrades, software and network strategy and process improvement.