I am a Lead Business Analyst with 17+ years experience. I have worked on a wide variety of regulatory compliance, software development & implementation, and Digital projects predominantly in both the Superannuation and Banking Services Industries. Projects worked on include a large number of Regulatory and Digital Transformation type projects including Deceased Estates, Banking Code of Practice (BCOP), Unfair Contract Terms (UCT), ePayments Code, ATO Reporting (MCS, Lost Members, Surcharge, Excess Contributions), APRA (EFS) Reporting, Consumer Credit Reporting, Family Law, Contact Centre Telephony migration (Genesys), Aust Post Digital ID integration, Computershare software development and client onboarding (PublisherOnline, Superstream), Mobile Banking App upgrade (Suncorp), and NAB/MLC Superannuation and Remediation type projects. I am experienced in both Waterfall and Agile methodologies and projects with a mixture of both. Implementation includes devising and recommending tactical and strategic solutions to best suit short and long term objectives. Strong process mapping experience using Visio and Signavio tools (UML and BPMN) along with the ability to analyse and optimise an organisation’s business and system processes. I have experience developing new, and uplifting existing, business procedures to high quality standards to align with future state business and system processes. I am a highly motivated individual who is detail orientated and strives to provide quality outputs. I have excellent written and verbal communication skills and builds great rapport with stakeholders.