- Managed projects and the production of various marketing campaign elements including website landing pages, PPC ads, copy production and QA, SEO, and social media marketing efforts for 10-15 clients at a time.- Created and monitored quarterly strategies for client marketing progress, taking into account important elements such as client budget, desired KPIs, risk factors, timelines, and seasonality.- Internally communicated and managed the work of several employees on each campaign, including SEO/PPC technicians, copywriters, developers, and designers.- Hands-on experience with numerous marketing and metrics tools such as Google Analytics, Google Search Console, Google Tag Manager, Google Merchant Center, Google My Business, Basecamp, and SEMrush.

- Maintaining the customer relationship as Cascades’ representative and working proactively to consistently provide outstanding service.- Resolving incoming questions and concerns, acting as a liaison between internal departments and external partners/customers. - Coordinating order progression from entry/processing to delivery across the US from 8+ manufacturing mills- Advising product availability, order delivery dates, and other inquiries on a customer specific basis.- Demonstrating SAP/Microsoft Office proficiency in order processing and several appointment scheduling platforms.

- Management of all social media platforms (Facebook, Instagram, Yelp, Linkedin) and daily posts through Hootsuite- Website access and posting of blog publications based on current market trends- Scheduling appointments and meetings, processing payments, reception duties- Coordinating B2B email outreach- Cold-calling prospective new clients

- Data entry using practice management software- Processing payments, co-payments, and insurance claims in compliance with pertinent regulations- Scheduling appointments and meetings for 10+ healthcare professionals- Operating a multi-line phone system in a fast-paced environment- Handling outstanding accounts receivable and collecting payments on past due balances as well as setting up financial arrangements for large treatment plans

- Money management including daily opening and closing business procedures- Working closely under store manager to drive special assignments to completion- Ordering responsibilities for store supplies - Greeting customers and helping them efficiently locate what they need in a friendly and upbeat manner- Handling delicate situations that require de-escalation.

- Managing and auditing inventory including food, beverages, and liquor.- Greeting customers and providing timely/consistent service for guests- Coordinated logistics with higher management and clients for special events - Money management including daily opening and closing procedures