Michelle Johnston Email and Phone Number

• As Assurance Manager I was responsible for managing the implementing the Mortgage Training & Competence Scheme, providing training and coaching to a team of mortgage advisers to empower them to fulfil their job in a competent and compliant manner, assessing the quality of advice and providing feedback where necessary and providing monthly management information and assurance on the quality of advice to Senior Management. • In February 2022 I applied for and was successful in achieving… Show more • As Assurance Manager I was responsible for managing the implementing the Mortgage Training & Competence Scheme, providing training and coaching to a team of mortgage advisers to empower them to fulfil their job in a competent and compliant manner, assessing the quality of advice and providing feedback where necessary and providing monthly management information and assurance on the quality of advice to Senior Management. • In February 2022 I applied for and was successful in achieving voluntary redundancy, I had a long and successful career with AIB but felt it was now time for a change. Show less

People leader of the Mortgage Customer Experience team. Looking after all existing customer needs such as contract variations and rate variations. underwriting application and dealing with department operations and risks

Mortgage advisor in new sales looking after all aspects of the customer's mortgage requirements from initial interview to completion.

Worked individually and as part of a team in different branches and locations in Northern Ireland to ensure sales targets were met and that the highest quality of customer service was provided to all customers.