Michelle Johnston

Michelle Johnston Email and Phone Number

Mortgage Team Manager @ Danske Bank UK
Belfast, GB
Michelle Johnston's Location
Belfast, Northern Ireland, United Kingdom, United Kingdom
About Michelle Johnston

I am a level 3 CeMAP qualified Mortgage Advisor/ Manager with over 30 years’ experience in the area of mortgages, my experience includes new sales/ existing customers/underwriting/ dealing with introducers and team management. In addition to CeMAP I also hold the Certificate in Investment Planning.I have also worked as a Mortgage Assurance Manager which involved ensuring that the current mortgage advisors remain compliant and operate within the terms of the regulators.My SpecialitiesMy areas of particular expertise are Sales Planning, Project Management, Time Management and what I do best is to challenge existing procedures to ensure they are customer centric at all times.michellegilliland72@outlook.com

Michelle Johnston's Current Company Details
Danske Bank UK

Danske Bank Uk

View
Mortgage Team Manager
Belfast, GB
Website:
danskebank.co.uk
Employees:
529
Michelle Johnston Work Experience Details
  • Danske Bank Uk
    Mortgage Team Manager
    Danske Bank Uk
    Belfast, Gb
  • Danske Bank Uk
    Mortgage Consultant
    Danske Bank Uk Oct 2022 - Present
    Belfast City, Northern Ireland, United Kingdom
  • Danske Bank Uk
    Mortgage Debt Support
    Danske Bank Uk Aug 2022 - Nov 2022
    Belfast, Northern Ireland, United Kingdom
  • Aib (Ni)
    Mortgage Assurance Manager
    Aib (Ni) Aug 2021 - Feb 2022
    Belfast, Northern Ireland, United Kingdom
    • As Assurance Manager I was responsible for managing the implementing the Mortgage Training & Competence Scheme, providing training and coaching to a team of mortgage advisers to empower them to fulfil their job in a competent and compliant manner, assessing the quality of advice and providing feedback where necessary and providing monthly management information and assurance on the quality of advice to Senior Management. • In February 2022 I applied for and was successful in achieving… Show more • As Assurance Manager I was responsible for managing the implementing the Mortgage Training & Competence Scheme, providing training and coaching to a team of mortgage advisers to empower them to fulfil their job in a competent and compliant manner, assessing the quality of advice and providing feedback where necessary and providing monthly management information and assurance on the quality of advice to Senior Management. • In February 2022 I applied for and was successful in achieving voluntary redundancy, I had a long and successful career with AIB but felt it was now time for a change. Show less
  • Aib (Ni)
    Mortgage Team Manager
    Aib (Ni) Jan 2016 - Sep 2021
    Mortgage Business Team
    People leader of the Mortgage Customer Experience team. Looking after all existing customer needs such as contract variations and rate variations. underwriting application and dealing with department operations and risks
  • First Trust Bank
    Mortgage Advisor
    First Trust Bank Sep 2013 - Jan 2016
    Mortgage Business Team - First Trust Centre
    Mortgage advisor in new sales looking after all aspects of the customer's mortgage requirements from initial interview to completion.
  • First Trust Bank
    Relationship Banker /Mortgage Advisor
    First Trust Bank Feb 1991 - Sep 2013
    Antrim, Belfast, Ballymena, Ballycastle, Ballymoney
    Worked individually and as part of a team in different branches and locations in Northern Ireland to ensure sales targets were met and that the highest quality of customer service was provided to all customers.

Michelle Johnston Skills

Mortgage Lending Mortgage Servicing Team Leadership Organization Skills Time Management Working With First Time Home Buyers Mortgage Underwriting People Management People Development Communication Presentations Retail Banking Banking Portfolio Management Financial Services Risk Management

Michelle Johnston Education Details

  • Institute Of Bankers In Ireland
    Institute Of Bankers In Ireland
    Completed
  • Institute Of Banker'S In Ireland
    Institute Of Banker'S In Ireland
    Level 1 2 & 3 Complete
  • Ballyclare High School
    Ballyclare High School
    G.C.S.E
  • Ballyclare Primary School
    Ballyclare Primary School

Frequently Asked Questions about Michelle Johnston

What company does Michelle Johnston work for?

Michelle Johnston works for Danske Bank Uk

What is Michelle Johnston's role at the current company?

Michelle Johnston's current role is Mortgage Team Manager.

What schools did Michelle Johnston attend?

Michelle Johnston attended The Open University, Institute Of Bankers In Ireland, Institute Of Banker's In Ireland, Ballyclare High School, Ballyclare Primary School.

What skills is Michelle Johnston known for?

Michelle Johnston has skills like Mortgage Lending, Mortgage Servicing, Team Leadership, Organization Skills, Time Management, Working With First Time Home Buyers, Mortgage Underwriting, People Management, People Development, Communication, Presentations, Retail Banking.

Who are Michelle Johnston's colleagues?

Michelle Johnston's colleagues are Robert Kennedy, Aidan Johnston, Joanne Mclaughlin, Josh Bickerstaff, Catherine Byrne, Greg Sole, Ben Turner.

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