Michelle Good Email and Phone Number

A strong team player with a genuine passion for delivering the highest customer service to ensure customers have the best experience also ensuring as a result customer retention.Possessing a can do attitude and turning challenges into opportunities. Booking in customers, invoicing and handover of vehicles. Being absolute clear and concise in what will be carried out so that the customer has no unexpected charges. Gaining authority for any additional work. Keeping to the agreed times for… Show more A strong team player with a genuine passion for delivering the highest customer service to ensure customers have the best experience also ensuring as a result customer retention.Possessing a can do attitude and turning challenges into opportunities. Booking in customers, invoicing and handover of vehicles. Being absolute clear and concise in what will be carried out so that the customer has no unexpected charges. Gaining authority for any additional work. Keeping to the agreed times for collection unless agreed otherwise. Upselling, achieving targets and personal goals. Qualifying customers needs and striving to exceed customers expectations. Owning POLK and focusing on customer retention. Being responsible for growth of 6 of our dealerships financially. Salisbury. Yeovil. Portsmouth. Southampton. Basingstoke and Poole. Show less

• Dealing with customer requirements for service & vehicle repairs in an efficient & courteous manner and to ensure a high standard of customer satisfaction• Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department• Record vehicle details & service history accurately & effectively• Improve profitability / development of personal knowledge & experience to improve & increase profitability• Sell additional… Show more • Dealing with customer requirements for service & vehicle repairs in an efficient & courteous manner and to ensure a high standard of customer satisfaction• Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department• Record vehicle details & service history accurately & effectively• Improve profitability / development of personal knowledge & experience to improve & increase profitability• Sell additional products, services & repair work in a professional manner• Implementation of company & manufacturer service promotions• Accurate invoicing & job costing• Cultivation of business relationships• Implement HSO procedures as agreed by company & Audi • POLK• Internal raising of Invoices and carry out Recall checks• Fleet contracts i.e. booking in, invoicing and requesting payment• Ensuring accurate loading of workshop management system• Parts ordering, keeping customers updated and exceeding customer expectations Show less

• Managing all service telephone & walk in enquiries • Qualifying service needs & helping to diagnose vehicle running problems where appropriate, giving as much information to the technicians as possible• Establishing an understanding & an agreement with the customer and the work to be carried out, meeting times agreed for completion and delivering outstanding customer service• Calculate workshop capacity ensuring all details are entered onto the service workshop loading system… Show more • Managing all service telephone & walk in enquiries • Qualifying service needs & helping to diagnose vehicle running problems where appropriate, giving as much information to the technicians as possible• Establishing an understanding & an agreement with the customer and the work to be carried out, meeting times agreed for completion and delivering outstanding customer service• Calculate workshop capacity ensuring all details are entered onto the service workshop loading system correctly• Manage handovers & administration of customers vehicles / Give detailed explanation of work carried out and breakdown of invoice Show less

• Ensuring paramount customer service and satisfaction • First line technical support• Customer database maintenance• Resource allocation and scheduling; invoice and estimate preparation• Parts ordering• POLK

TEMPING• Logistics administration• Movement of stock• Debriefing HSV drivers• Preparation of weekly mileage figures• Co-ordination of temporary staff

TEMPING• Provide administrative support top the RETAIL Distribution teams• Co-ordinate movements between Supply Chain planning functions, RDC Warehouse operations (operated by Hays Distribution Services), and the Retail Distribution fleet• Process wages weekly (SAP and Spreadsheet)• Input daily hours (perm & temp staff) and archive on system• Stock checks (red flag)• Unauthorised returns (check coded)• Ensure customer-facing info and issues are responded to within… Show more TEMPING• Provide administrative support top the RETAIL Distribution teams• Co-ordinate movements between Supply Chain planning functions, RDC Warehouse operations (operated by Hays Distribution Services), and the Retail Distribution fleet• Process wages weekly (SAP and Spreadsheet)• Input daily hours (perm & temp staff) and archive on system• Stock checks (red flag)• Unauthorised returns (check coded)• Ensure customer-facing info and issues are responded to within the agreed timescales – e.g. responses through QMS (Query Management System)• Respond to enquiries and take action / investigate problems and take corrective action• Printing of delivery documentation and assembly into delivery load-packs for issue to retail delivery fleet together with other relevant info: e.g. keys, tachos, gloves• Liaison with Hays employees in the RDC Warehouse• Liaison with Supple Chain planning re: stock availability• Perform key SAP R3 transactions – such as ‘goods issue’ / re-issues to ensure customer invoicing can proceed on schedule and accuratelyThe nature of this role and its level of interface with the Retail Delivery crews and drivers required a high degree of confidence in working with these teams, issuing instructions, influencing and communication key information. Show less

• Provide administrative support to Field Sales Consultants • To be knowledgeable about current prospective Community Care Customers• Respond to CC Sales Enquiries with an appropriate portfolio of follow-up• Maintain customer records on a daily basis • Make demonstration bookings for Community Care clients and arrange field sales or demonstration team support• Prepare quotations on behalf of Sales Consultants• Raise sales orders• Maintain CC section of the Monthly… Show more • Provide administrative support to Field Sales Consultants • To be knowledgeable about current prospective Community Care Customers• Respond to CC Sales Enquiries with an appropriate portfolio of follow-up• Maintain customer records on a daily basis • Make demonstration bookings for Community Care clients and arrange field sales or demonstration team support• Prepare quotations on behalf of Sales Consultants• Raise sales orders• Maintain CC section of the Monthly Order Take/Book. Monitoring progress of CC Sales and updating progress of inwards order• Telemarketing to prospective and current customers (on-going calls & campaigns Show less

TEMPING:• Administrator – Newbury District Council (Planning and Strategy)• Receptionist – Meridian News, Newbury

• Responsible for shipping computer software where required (International)• Prioritise orders and meet deadlines