Michelle Grayson Email & Phone Number

• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers.

• Update and maintain company databases, files and catalogs ensuring accuracy and are easily accessible to multiple departments.• Ensured product pricing and margins meet corporate guidelines while preparing items and maintaining a pre-approvals and samples tracking database.• Coordinate with Business Management team, vendors and clients to ensure business goals and standards were exceeded and highest levels of customer satisfaction achieved.• Sorting and distributing incoming and outgoing mail and packages both locally and internationally.

• Cash Handling experience as well as being the vault and ATM custodian.• Ordering and processing incoming and outgoing cash.• Assisting the supervisor with audits and daily balancing of the vault, teller assist units and ATM’s.• Data entry, document scanning and filing.• Daily audits of paper work, making sure that all paperwork is signed, dated and filed correctly.• Assumed a leadership role in the absence of the supervisor to ensure the bank floor operated perfectly.• Provided client assistance with balance detail and other inquiries.• Sales referrals and promoted bank services and products.• Processing customer transactions with extreme attention to detail.• Taking part of training new hires as well as providing overrides, signing off on large check balances and reviewing work.• Communicated with managers and team to meet set goals within a time period.

Northridge, California

• Responsible for taking online, fax and call in orders during peak hours.• Preform callbacks to ensure customer satisfaction.• Setting up fundraisers and catering orders.• Meeting goals to push online services as well as sales.• Creating a fun and friendly work environment to ensure teams success.• Finishing all orders in a timely manner.• Assisting the supervisor with daily rounds to make sure the restaurant is clean and ready for an audit at anytime.• Ordering supply for the restaurant.