Michelle Green Email and Phone Number

As the General Manager in SA, I provide people leadership and support to all individuals in the team. Establish and implement people leadership structure, ensuring team members are individually supported and enabled to deliver quality outcomes to clients, whilst continuing to develop new skills and attain global QA/Test certifications.Establish and nurture an Adelaide community workforce, where each individual is provided with an opportunity to feel valued, thrive, learn, innovate and collaborate.Proactively engage with internal Planit stakeholders to maximise success and growth in Adelaide.Establish and foster trusted relationships across Planit and with valued clients. At Planit Adelaide, community is everything! It's essential client partnerships are nurtured, and they are supported to meet their changing needs, enabling the delivery of quality software at pace.In collaboration with Planit technical seniors, establish a trusted network of business relationships in the Adelaide community. Advocate Planit's brand as a market leader in QA & Testing services, offering managed services (TaaS, RaaS, QaaS) and technical testing expertise. Through network engagement, community events and conferences enable individuals and organisations to access QA & Test education, capability and services. Champion the potential for anyone to achieve personal or business growth through the improved application of software QA & Testing.

Planit Values: Quality, Innovation, Passion, CollaborationAs the Planit Senior in Adelaide, provide people leadership and support to all individuals in the team. Establish and implement people leadership structure, ensuring team members are individually supported and enabled to deliver quality outcomes to clients, whilst continuing to develop new skills and attain global QA/Test certifications.Establish and nurture an Adelaide community workforce, where each individual is provided with an opportunity to feel valued, thrive, learn, innovate and collaborate.Proactively engage with internal Planit stakeholders to maximise success and growth in Adelaide.Establish and foster trusted relationships across Planit and with valued clients. Nurture client partnerships and pivot to meet their changing needs, to enable the delivery of quality at pace.In collaboration with Planit technical seniors, establish a trusted network of business relationships in the Adelaide community. Advocate Planit's brand as a market leader in QA & Testing services, offering managed services (TaaS, RaaS, QaaS) and technical testing expertise. Through network engagement, community events and conferences enable individuals and organisations to access QA & Test education, capability and services. Champion the potential for anyone to achieve personal or business growth through the improved application of software QA & Testing.

Servant leader, coach & mentor for the Release Management Chapter, and part of a squad. Actively collaborate with Product Owners & Scrum Masters to ensure scrum teams are operating at ideal velocity.Responsible for the performance cycle and personal development of chapter members on their journey to mastery.

Responsible for managing and coordinating software release cycle for all Digital Banking applications. With a key focus in continuously improving release processes with the aim of shortening the release window, whilst managing operational risk.Engagement and collaboration with key business stakeholders and vendors.Manage overall repository for Digital Banking release calendar, processes and artefacts.Apply agile ceremonies to deliver continuous improvement and value outcomes to all Digital Banking releases.Collaborate with Digital Product and Payments Managers to develop, manage, maintain and communicate the release schedule and ongoing capacity for each release to key stakeholders.

Assist in the development of the digital banking roadmap in consultation with vendors and key business stakeholders.Responsible for delivery management of digital banking releases ensuring appropriate impact assessment is complete.Develop and maintain project plan listing key milestones, tasks and responsibilities for payment projects.Collaborate with key stakeholders and vendors to achieve Digital Roadmap objectives.Liaise with key external providers as required to facilitate ongoing and up to date access to relevant digital banking services, payments and channel research and analytics.Provide cross training, subject matter expert advice and backup to other members of the department.

Implement corporate and retail banking strategic initiatives into the businessAdopt corporate project methodology, processes and proceduresManage project resources across cross-functional teamsMotivate and support testing resourced during technical integration of Australian Central and Savings & Loans Credit Unions to become People's Choice Credit UnionWith Learning & Development, develop and deliver change management and training solutions to ensure successful implementation of changesEngage with key stakeholdersManage and resolve critical path issuesDeliver projects on time and in budgetAchieve project objectives

Develop and execute solutions to benefit Retail Banking sales staff to support strategic objectivesPrepare submissions to gain approval to commence projects and activities based on financial analysis and outcomes of feasibility studiesManage projects & activities including budget, project changes, resources, risks and dependencies, in line with the Credit Unions project methodologiesContribute to the development and implementation of effective strategies, systems, processes and tools that support the provision of quality Effectively engage, consult and communicate with stakeholdersCoordinate feedback, activity control, plan update and meeting coordination during projects Ensure compliance with all statutory, legal and ethical obligations, policies and proceduresDesign and execute effective communication and change management StrategiesEnsure effective project and activity hand over to line management

Managing and leading a diverse skilled team of up to 13 Telesales ConsultantsConduct monthly call coaching & deliver feedbackProvide 1:1 skills training Conduct monthly 1:1 performance feedback sessionsMentor and coach sales staff to develop sales & leadership skillsDesign and execute weekly Sales Team meetings, including skills trainingMotivate consultants to exceed defined targets & benchmarksConduct recruitment & selection activitiesProvide guidance & support to all Telesales Consultants from other teams, as demandedApply Performance Management policies to improve individual staff performance or terminate employment where necessaryHandle member complaintsWork with fellow leaders to achieve Call Centre KPI’sApply change management strategies to ensure successful transitions to various aspects of changeProduce and deliver annual staff appraisalsContribute to good team morale and motive sales staffProduce Monthly Sales Reports, including sales projections