Senior data information leader with experience using scalable Business Intelligence and Analytics platform tools to cultivate and produce insights that maximize revenue, retention, and productivity. Recognized as a transformation leader and for driving mission-critical initiatives with consistent results and high customer satisfaction levels. Experienced in enabling high performance solutions with a focus on innovation and automation, leveraging Splunk, Tableau, Power BI, and Qlik. Acknowledged for building strong interpersonal and business relationships with peers, business partners, senior leadership, and vendors. Core competencies include:Data Analytics • Business Intelligence • Agile Methodologies • People Development • Project Management • Strategic Planning • Vendor Management • Budget Management • Change ManagementCAREER HIGHLIGHTS:• Delivery of $100M+ annualized Business Intelligence cost avoidance, cost reduction savings, and revenue retention with over $100M+ in new annualized recurring benefits via innovative solutions exploiting business and infrastructure data. • Developed the Business Intelligence company strategy addressing the selection, adoption, and ongoing sustenance of BI tools across all business functions. This empowers all business units to analyze their data and approach a model of predictability, to improve business outcomes and gain a competitive advantage to discern trends and set benchmarks faster.• Drove adoption of Agile methodologies as ongoing transformation and optimizing resource allocation for timely and high-quality execution. Delivered 100% of work, as committed, exceeding the 75% target.• Prepared a $1M App Modernization effort for hardware which positioned us to utilize our full license capacity to meet the demands of all business partners. • Nominated for the Technical Leadership Abie Award with the Anita Borg organization for Women in STEM.• Represented Lumen’s values on Diversity, Inclusion & Belonging in two magazines: Woman Engineering and Diversity in Action.
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Director Operational PlanningPhire Link Feb 2024 - Present -
Career HighlightsLumen Technologies 2023 - PresentMonroe, Louisiana , Us• Delivery of $100M+ annualized Business Intelligence cost avoidance, cost reduction savings, and revenue retention with over $100M+ in new annualized recurring benefits via innovative solutions exploiting business and infrastructure data. • Developed the Business Intelligence company strategy addressing the selection, adoption, and ongoing sustenance of BI tools across all business functions empowering all business units to analyze their data and approach a model of predictability, to improve business outcomes and gain a competitive advantage to discern trends and set benchmarks faster.• Drove adoption of Agile methodologies as ongoing transformation and optimizing resource allocation for timely and high-quality execution. Delivered 100% of work, as committed, exceeding the 75% target.• Prepared a $1M App Modernization effort for hardware which positioned us to utilize our full license capacity to meet the demands of all business partners. • Nominated for the Technical Leadership Abie Award with the Anita Borg organization for Women in STEM.• Represented Lumen’s values on Diversity, Inclusion & Belonging in two magazines: Woman Engineering and Diversity in Action. -
Senior Manager Business IntelligenceLumen Technologies Jan 2019 - Aug 2024Monroe, Louisiana , UsSenior IT leader of globally distributed teams comprised of senior technical professionals responsible for the design and implementation of Business and Operational Intelligence solutions across Lumen resulting in multimillion-dollar savings. I also integrated two teams, Splunk and Business Intelligence, to create better synergies between our design and delivery of information, data visualization, advanced data modeling/analysis, and performance metrics to support stakeholders across the company.-Manage a NG911 project in a series of contracts with various states and regions across the US to monitor 911 services. These contracts are worth over $56M in revenue over the next five years.-Transformed Centers of Excellence (COE) for both Splunk and Business Intelligence to drive and communicate best practices and provide support services to business functions across the enterprise. -Established system hygiene requirements to optimize the platform infrastructure by promoting efficiencies including software and data reuse, automation, and advanced technologies to exploit cost effective sustainable solutions. -Exceeded stretch goals for specific and measurable data hygiene resulting in $2M cost reduction, significant reductions in decommissioning of legacy physical server hardware, removal of data and reduction of storage.-Manage on-shore and off-shore teams, as well as partnering with 3rd party vendors and consultants including managing contracts, Disaster Recovery Plan, Statement of Work (SOW), and Security Risk Assessments (SRA).-Customer focused. Developed partnerships with stakeholders to gain business insights and deliver effective data solutions using business intelligence, performance metrics, dashboards, data visualizations, decision aids and reports to solve business issues and eliminate roadblocks.-Led the successful delivery of automation development to reduce manual efforts, lower cost, and improve efficiency equating to a savings of $3M+ per year.
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Manager Splunk Analytics/Chief Of Staff To SvpCenturylink Oct 2016 - Jan 2019Monroe, La, UsRecruited by the SVP of Development, Architecture, and Innovation. Acted as a proxy for the leader, allowing him to be at multiple places at the same time. Negotiating, firefighting, public speaking, building relationships, managing budgets, looking into operations, and attending to other miscellaneous tasks. -Performed financial planning for the SVP’s organization with CAPEX and OPEX budget coordinators. Ensured projects were under budget.-Managed time-sensitive, confidential tasks and updated SVP on issues supported with facts and recommendations.-Tracked projects to ensure they were on schedule by verifying (a) software architecture, design, development, testing, and integration where achieving the milestone targets by reviewing the KPI metrics; (b) equipment, environment, and people resources were assigned to each project and were well utilized; (c) removed any roadblocks on behalf of the SVP; (d) ensured that project progress was communicated to senior leadership and business stakeholders.-Planned and scheduled large events and meetings to promote camaraderie among employees, teams, business partners and end-users. Enabled communication between teams to break the silos. -Managed a team to provide quality support to all internal organizations in data and root-cause analysis and solve problems. -
Lead Technical Project Manager (It)Centurylink Apr 2015 - Oct 2016Monroe, La, UsResponsible for overseeing and driving the successful completion of tech-focused projects. Ensured the projects were on track by coordinating with internal teams, troubleshooting potential risks, and solving technical problems. -Managed multiple programs including Small Program Strategy & Development and the OCEANS program to ensure adherence to budget, schedule, and scope of project.-Led team of testers responsible for two applications ISAT-OR and ISAT-L2VPN.-Responsible for increasing testing automation to provide greater efficiencies.-Led daily scrum team stand-up meetings to accomplish IT goals and objectives.-Collaborated with stakeholders to develop effective project plans and timelines.
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Lead EngineerCenturytel 2002 - Apr 2015UsPrepared plans, studies and presented at the network level involving additions, reconfigurations and solutions to the SS7 network, elements, applications and services. Prepared and conducted technological and operational analysis of new and existing SS7 network switching elements, internal database solutions and service provider solutions. Defined and implemented SS7 Network translations for routing, global titles, and gateway screening tables. Negotiated volume discounts and purchase contracts with major equipment and service vendors. Responsible for budgeting all costs associated with the SS7 and internal data networks as well as the payment and proper cost allocation of cost.-Exceeded Signaling System 7 (SS7) synergy target of $530,000 by 37% and team target of $1.292 million by 20% by identifying and analyzing Facility Cost circuits in the SS7 Advanced Network that could be disconnected or groomed to new facilities.-Focused on "One Network" signaling optimization efforts to help reduce capital spend through efficient use of current assets such as STPs, SCPs, Voicemail, LSMS and the reuse of existing network assets and equipment.-Led team efforts to consolidate and decommission four STP pairs across 11 states through the rehoming of SS7 links. This included interfacing with provisioning, operations, Central Office technicians, Project Managers, Business Intelligence group, and many levels of management.-Led team to migrate four STP pairs off Tekelec DTO equipment to JDSU equipment.-Proactive member of planning project team to deploy one pair of Tekelec STP's and replace Genband switches.-Active participant in Voicemail Consolidation - Migrating Legacy CenturyTel offices to NGVM network, NGVM Message Center Consolidation, and Installation and turn up of new messaging platforms in consolidated locations. -
Radio Frequency EngineerCenturytel 1995 - 2002UsDesigned, deployed, and optimized wireless communication systems. Responsibilities included RF front-end design, radio propagation modeling and prediction, microwave path analysis, interference analysis and filter design, frequency coordination, analog-to-digital converters, cell site equipment layout, and circuit design.-Cell Site Design - Completed cell site search areas in a timely manner. Ensured trouble-free turn-up of new cells to optimize market potential.-Cell Site RF Data fill - Ensured accurate switch data fill to support turn-up of new sites. Managed spectrum, designed wireless systems, designed antenna systems, and managed large wireless deployments.-Adjacent Carrier Negotiation - Negotiated adjacent carrier incursion agreements and coordinated intersystem link issues. Protected market boundaries and helped to maintain a cooperative relationship between carriers. -Frequency Planning - Established a frequency plan that minimizes interference within the Great Lakes Region. Ensured all sites were engineered and operating according to FAA and FCC guidelines.-PlaNet Database maintenance - Maintained accurate RF parameter database information for each cell site.
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Network EngineerCenturytel Jun 1990 - Apr 1995UsEngineered routine and specific inside plant work orders for all Central Offices. Responsible for the development and design of intricate inside plant equipment installations, modifications, and upgrades.-Led ongoing maintenance and enhancement projects focusing on Central Offices and other key network infrastructure elements.-Designed and prepared routine job orders for maintenance at Central Offices.-Designed and Supported efforts to scale Data Warehouse for various billing conversions.-Implemented Advanced Sales Analytics Engine.
Michelle Vasquez Education Details
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Louisiana Tech UniversityGraduate In Communications Systems -
University Of Louisiana MonroeBusiness Administration And Management
Frequently Asked Questions about Michelle Vasquez
What company does Michelle Vasquez work for?
Michelle Vasquez works for Phire Link
What is Michelle Vasquez's role at the current company?
Michelle Vasquez's current role is Director Operational Planning.
What schools did Michelle Vasquez attend?
Michelle Vasquez attended Louisiana Tech University, University Of Louisiana Monroe.
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