Michelle Hampton Email & Phone Number

Longview, Wa, Us

Longview, Washington, Us

As a Resource Paraeducator, I am responsible for working with elementary students who are in the school's special education program. This includes:- Supporting the development of social emotional skills and conflict resolution techniques- Presenting lesson plans to kindergarten, second, fourth, and fifth grade students to strengthen reading skills- Ensuring student safety in the classroom, lunch room, and playgrounds- Assist teachers in administering tests and evaluating student progress- Provide afternoon secretarial support, including customer service and the use of a multi-line phone system

Lavender Spectrum Health is healthcare provider in Vancouver, WA that specializes in neurodivergent, LGBTQ+, and health at every size (HAES) primary care.Responsible for managing front-office duties, including appointment scheduling, patient record maintenance, insurance eligibility, billing, and patient communications. This includes:-Utilizing NextGen EHR/EMR to register new patients, prepare patient charts, schedule appointments, monitor faxes, and conduct insurance eligibility reviews.- Provide customer service to existing and inquiring patients and new patients via text (OhMD, Google Chat), email, and phone.- Design educational social media content and flyers to engage local communities and inform them of upcoming clinic events as needed.

Los Angeles, Ca, Us

Partnered with the CEO and COO to support the Lumia Coaching vision on all fronts, with a focus on employee culture, relationships, and belonging, as well as brand voice, messaging, and marketing.- Implemented employee listening program to improve retention and organizational efficiency.- Implemented content management planning and relationship management processes to streamline communications and thought leadership for the Everything Life Coaching podcast and Lumia Coaching blog.- Transformed content planning processes to streamline content development across the Lumia blog, podcast, and social media channels.- Contributed thought leadership to the Lumia blog with a focus on B2B insights to drive the growth of the organization’s target audience and brand voice.

Los Angeles, Ca, Us

Hired as the first employee dedicated to building out Lumia’s B2B business unit, which focused on bringing custom coach training and certification programs into major businesses for C-suite executives, HR leaders, and mid-level managers. - Developed foundational company policies and procedures surrounding cybersecurity, talent management, commission, and revenue sharing plans to enable scalable company growth.-Designed and developed custom programs, pitch decks, program collateral, and case studies to drive lead generation and stakeholder engagement at client organizations.- Designed coaching programs for adult learners to support corporate training, professional -development, and wellbeing initiatives.- Led talent management efforts for B2B coaching programs, including the creation of job descriptions, conducting interviews, and coordinating event scheduling.- Transformed the use of project management tools and processes to improve company wide collaboration, efficiency, accountability, and productivity.- Implemented a new onboarding program for Admissions Coaches following a departmental restructuring to ensure the success of the organization’s newly established sales team.- Implemented company wide calendaring systems to recognize important employee milestones and events to improve employee engagement and visibility.- Increased social media engagement by 200% within a three-month period following the strategic restructuring of content design and engagement practices.- Increased efficiencies within the Office of the CEO via project management, calendar coordination, event preparation, and relationship management with staff and customers.

Vancouver, Washington, Us

- Expedited the time to review, classify, and approve customer and vendor contracts by extending sales contracting operations outside of regular hours.- Empowered sales-driving operations by providing after-hours support to customer success and sales teams as it related to the completion of standard contractual provisions.- Configured demo accounts within the ZoomInfo database to support sales trials.

Vancouver, Washington, Us

- Strengthened the professional development and performance of four direct reports and their respective teams through professional development coaching, KPI development, bi-weekly 1:1 check-ins, and annual performance reviews.- Designed and implemented an internal train-the-trainer certification program in partnership with Learning & Development to improve the quality of new hire onboarding.- Transformed the new hire onboarding program to improve employee retention. - Led high-growth departmental expansion efforts, including the onboarding of more than 100 employees in a 12-month period, consisting of both virtual and onsite training.- Drove departmental talent management processes in partnership with Human Resources through headcount planning, job description development, and candidate interviews. - Streamlined communications and collaboration through ownership of internal communications, monthly bonus administration, office operations, and event planning for a department of 150 employees.-As an employee resource group leader, planned and led ERG events, supported nonprofit selection, and supported organizational diversity, equity, and inclusion (DEI) initiatives.

Vancouver, Washington, Us

- Drove the growth and development of two high-visibility research teams through professional development, new hire training, and research process development.- Led a large-scale reorganization initiative that consisted of restructuring 15 research teams and re-skilling 150 employees. This included project management, change management, KPI development, leadership collaboration, management training, and internal communications. - Automated and streamlined real-time research processes for the Scoops research team in partnership with the product and engineering team to expedite the publication of news related to leadership moves, market research survey results, business funding, and events.- Developed quarterly market research surveys to gather industry insights regarding projects, pain points, and investment opportunities occurring in IT, finance, marketing, engineering, and finance departments.- Partnered with the product and engineering team to develop internal tools to maintain the quality of company and contact data for more than 1 million database records.- Implemented an employee listening program to improve employee engagement and morale, which included monthly pulse surveys and the presentation of data and insights to senior leaders to drive strategic planning and improvement efforts.- Improved departmental communication among managers, teams, and the department at large through the development of internal websites, which provided weekly updates, KPI insights, compliance tracking, team projects, and training resources.

Vancouver, Washington, Us

- Improved the adoption of research best practices through the development of comprehensive training resources surrounding database use, industry terminology and research processes.- Led a team responsible for the research and publication of news related to leadership moves, market survey results, business funding, events, and industry projects.- Led quality assurance initiatives to ensure the accuracy of more than 250,000 records within the ZoomInfo database, including contact information and business data.- Improved customer experiences by providing LiveChat support regarding research requests and account queries.

Vancouver, Washington, Us

Managed the ZoomInfo (formerly DiscoverOrg) quality assurance research team, which was responsible for conducting research to maintain the integrity of the company's online database of over 250,000 contacts.- Developed training materials for database terminology and procedures-Trained new analysts on industry terminology, research processes, and data entry best practices.- Provided LiveChat support to customers to support account, database, and research queries.

Vancouver, Washington, Us

As one of the first dozen employees at DiscoverOrg (now ZoomInfo) I was responsible for conducting web and phone-based research to ensure the ongoing accuracy of employee and company data records.

Bachelor Of Arts - Ba, Industrial And Organizational Psychology

Teacher Education

Business Administration And Management