Michelle H. Email & Phone Number

Dayton, Oh, Us

Dayton, Oh, Us

Dayton, Ohio, United States

Oversee and manage financial operations, including budgeting, invoicing, and expense tracking. Establish and nurture positive client relationships, demonstrating a commitment to exceptional service. Successfully operate and manage notarial services remotely, leveraging advanced technologies for document verification.

Dayton, Ohio, United States

Focused daily on providing administrative support, including posting job ads to attract talent, performing reference checks, education, and licensure verification, and executing background checks. I actively supported new hire onboarding by recording employee information in HRIS, arranging, and allocating new hire packets, and performing orientation sessions. I oversaw employee benefits administration, encompassing processing enrollment, changes, and terminations. 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐥𝐚𝐝𝐞𝐬➥ Fueled continuous quality improvement by comprehending the importance of assessing processes, hiring qualified people, and having a follow-up process after onboarding talent in 30-60-90 days to maintain high retention and employee morale.

I completed HR functions such as pre-screen applicants, arranging interviews, point of contact regarding candidate questions, post-interview follow-ups, and performing employee onboarding. I executed accounting functions, including reconciliation of submitted expenditures, processing credit card documentation, and check requests. 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐥𝐚𝐝𝐞𝐬➥ Focused on results to spark a 35% increase in overall staff-wide performance by automating processes and devising SOPs for processes that couldn’t be automated. ➥ Originated new onboarding processes and initiatives, including composing an Employee Operating Manual. ➥ Championed initiating and establishing company-wide migration from Office 365 to Google Workspace. ➥ Overhauled financial forms and worked with the Director of Finance to get 162 missing receipts, clean up finances, and produce a clean audit.

I swiftly and accurately processed criminal and felony complaints while having some supervisory authority over Deputy Clerk I roles. I developed personalized training plans based on an individual’s learning style; followed up with trainees for self-assessment, and rectified discrepancies. I examined all case information for precision to ensure quality reporting and regulatory compliance for the Supreme Court of Ohio, the Bureau of Criminal Investigation, and the Ohio BMV. 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐥𝐚𝐝𝐞𝐬➥ Partnered with Office Manager to inspect, update, and develop new process documentation for the existing operating manual.

I processed traffic tickets and computed ticket data for filing by agencies to become cases. I assisted customers/defendants in paying their fines.

I gathered checks and cash for deposits, verified amounts, and ensured the accuracy of deposit slips. I conducted advanced account functions such as lien satisfaction, plastic maintenance, and wire transfers. I recorded customers’ transactions and issued computer-generated receipts. I employed an analytical eye to examine checks for endorsements. 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐥𝐚𝐝𝐞𝐬➥ Achieved optimal levels of personal performance and accomplishment to be constantly ranked as the net promoter for superb service by members. ➥ Produced a tangible, positive impact to strengthen in-house account collections at the branch level by 4%. ➥ Attained consistently high results to receive accolades for sound service from member surveys.

Bachelor Of Science - Bs, Finance

Associate Of Applied Business, Business Management/Human Resources