👋Hi, my name is Michelle!🏅I am an outcome-driven Operations Manager recognized for 15+ years in accounting & finance and 3+ years in operations management leadership experience across the retail and aviation industries.📍I am based in the Knoxville, TN area where I am recognized as the go-to resource by cross-functional leaders at all levels to address and resolve problems.📚During my 11-year tenure with Newcastle Aviation, I have advocated for, designed, and secured Director approval to implement a custom script through crystal reports for automation of A/R notices via Outlook and ERP system, slashing past-due accounts by 80% for NET30 to only 5-days past due.📚I was also selected as Project Manager for the entire Newcastle Aviation HQ relocation from MN to FL in 2019, including training in sales, purchasing, and repair management for stakeholders at all levels, including C-suite executives.💻Colleagues would describe me as a client-focused, data-driven, strategic, and engaging collaborator who can be relied on to offer superior finance, accounting, client success, and project management expertise to drive a positive experience and deliver business results.🔑Key Skills: Business Strategy • Financial Planning • GAAP • Onboarding • Human Resources • Accounting • Reconciliations • Audits • Risk Management • Client Relationship Management • Emotional Intelligence • Client Satisfaction & Retention • Account Management📫 Let’s Connect!