Michelle Henes

Michelle Henes Email and Phone Number

Manager, Workforce Management at BMO Virtual Connect at BMO @ BMO
toronto, ontario, canada
Michelle Henes's Location
Waukesha, Wisconsin, United States, United States
About Michelle Henes

Michelle Henes is a Manager, Workforce Management at BMO Virtual Connect at BMO at BMO.

Michelle Henes's Current Company Details
BMO

Bmo

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Manager, Workforce Management at BMO Virtual Connect at BMO
toronto, ontario, canada
Website:
bmo.com
Employees:
42056
Michelle Henes Work Experience Details
  • Bmo
    Manager Workforce Management
    Bmo Jul 1996 - Present
    Remote
    Responsible for multiple lines of business, call forecasting, and AHT forecasting. Experience using Aspect Workforce Management and currently working with NICE Workforce Management tool. Spent many years on two different workforce management systems, combining the data to analyze the call trends and handle time trends. Call volume forecast to actual variance less than 5%.
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Michelle Henes Education Details

Frequently Asked Questions about Michelle Henes

What company does Michelle Henes work for?

Michelle Henes works for Bmo

What is Michelle Henes's role at the current company?

Michelle Henes's current role is Manager, Workforce Management at BMO Virtual Connect at BMO.

What schools did Michelle Henes attend?

Michelle Henes attended University Of Wisconsin-Whitewater.

Who are Michelle Henes's colleagues?

Michelle Henes's colleagues are Kathleen Love, Mike Fox, Maggie Sandall, Bailey Good, Carole Bevilacqua, Adam Monzon, Christina Houston.

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