Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.Improved productivity by providing CSR performance feedback for corrective action.Achieved high sales percentage with consultative, value-focused customer service approach.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Educated customers on special pricing opportunities and company offerings.Documented conversations with customers to track requests, problems and solutions.Dispatched drivers to meet daily delivery needs for company customers.Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.Evaluated customer account information to assess current issues and determine potential solutions.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Consulted with customers to determine best methods to resolve service and billing issues.