Michelle Hester Email and Phone Number

• Primary advocate for customers with emphasis on perfecting the customer experience • Actively engaged and coordinated with customers• Performed internal bill reviews on revenue impacting services • Submitted billing tickets and negotiated credits within the financial guidelines • Worked closely with sales team in order to maintain revenue retention and reduce customer churn rate • Facilitated customer account reviews to provide an overall assessment of account… Show more • Primary advocate for customers with emphasis on perfecting the customer experience • Actively engaged and coordinated with customers• Performed internal bill reviews on revenue impacting services • Submitted billing tickets and negotiated credits within the financial guidelines • Worked closely with sales team in order to maintain revenue retention and reduce customer churn rate • Facilitated customer account reviews to provide an overall assessment of account needs and services• Submitted move add and change orders • Actively worked with numerous teams that support the engineering, provisioning, design, installation, and billing of sales to customers • Transitioned in 2013 from a Customer Account Manager/CLEC Sales (CenturyTel)• Responsible for the management, maintenance, and growth of over 100 CLEC customers with a total billed revenue in excess of $1000/ month • Responsible for overseeing installation of services at multiple locations from start to completion and follow up• Received awards and recognition for outstanding sales performance in monthly recurring revenue and contract renewals Show less

• Responsible for selling long-distance services to businesses • Met and exceeded required reach and frequency metrics• Achieved and exceeded monthly quotas • Prospected and cold-called for new business • Collaborated with team members • Cross-trained in order to become Account Executive• Managed account base while securing new business• Focused heavily on revenue retention