Michelle Hester

Michelle Hester Email and Phone Number

Customer Success Advocate II @ Lumen Technologies
Shreveport, LA, US
Michelle Hester's Location
Shreveport, Louisiana, United States, United States
Michelle Hester's Contact Details

Michelle Hester personal email

n/a
About Michelle Hester

I have 32 years of telecommunication experience with a proven record of maintaining and renewing customer accounts. I am knowledgeable in customer-relationship management, sales quota, identifying customer needs, and conducting quarterly account reviews. With this background, I am well experienced in engaging with customers, negotiating agreements, and actively supporting teams that contribute to the billing of sales across numerous departments. My ability to manage a large customer base while maintaining strong relationships with my customers contributes a great deal to my capacity of gaining commitments and generating future sales.

Michelle Hester's Current Company Details
Lumen Technologies

Lumen Technologies

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Customer Success Advocate II
Shreveport, LA, US
Website:
lumen.com
Michelle Hester Work Experience Details
  • Lumen Technologies
    Customer Success Advocate Ii
    Lumen Technologies
    Shreveport, La, Us
  • Lumen Technologies
    Customer Success Advocate Ii
    Lumen Technologies Feb 2022 - Present
    United States
  • Shreve Land Constructors, Llc
    Marketing/Business Development
    Shreve Land Constructors, Llc Oct 2020 - Feb 2022
    Shreveport, Louisiana, United States
  • Centurylink
    Client Service Manager
    Centurylink Nov 2000 - May 2020
    • Primary advocate for customers with emphasis on perfecting the customer experience • Actively engaged and coordinated with customers• Performed internal bill reviews on revenue impacting services • Submitted billing tickets and negotiated credits within the financial guidelines • Worked closely with sales team in order to maintain revenue retention and reduce customer churn rate • Facilitated customer account reviews to provide an overall assessment of account… Show more • Primary advocate for customers with emphasis on perfecting the customer experience • Actively engaged and coordinated with customers• Performed internal bill reviews on revenue impacting services • Submitted billing tickets and negotiated credits within the financial guidelines • Worked closely with sales team in order to maintain revenue retention and reduce customer churn rate • Facilitated customer account reviews to provide an overall assessment of account needs and services• Submitted move add and change orders • Actively worked with numerous teams that support the engineering, provisioning, design, installation, and billing of sales to customers • Transitioned in 2013 from a Customer Account Manager/CLEC Sales (CenturyTel)• Responsible for the management, maintenance, and growth of over 100 CLEC customers with a total billed revenue in excess of $1000/ month • Responsible for overseeing installation of services at multiple locations from start to completion and follow up• Received awards and recognition for outstanding sales performance in monthly recurring revenue and contract renewals Show less
  • Long Distance Savers (Lds) / Intermedia Communications
    Account Executive / Account Manager
    Long Distance Savers (Lds) / Intermedia Communications 1993 - 2000
    Shreveport-Bossier City Area
    • Responsible for selling long-distance services to businesses • Met and exceeded required reach and frequency metrics• Achieved and exceeded monthly quotas • Prospected and cold-called for new business • Collaborated with team members • Cross-trained in order to become Account Executive• Managed account base while securing new business• Focused heavily on revenue retention

Michelle Hester Education Details

Frequently Asked Questions about Michelle Hester

What company does Michelle Hester work for?

Michelle Hester works for Lumen Technologies

What is Michelle Hester's role at the current company?

Michelle Hester's current role is Customer Success Advocate II.

What is Michelle Hester's email address?

Michelle Hester's email address is mh****@****and.com

What schools did Michelle Hester attend?

Michelle Hester attended Bossier Parish Community College, Lsus.

Who are Michelle Hester's colleagues?

Michelle Hester's colleagues are Swapnil Bangar, Tom Sherek, Nathan Haney, Vikki Helmig, Randhir Kumar, Jen Leblanc, Balanagavidhya (Vithya) Renganathan.

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