Michelle Hines

Michelle Hines Email and Phone Number

Customer Success Executive | Driving Customer Retention, Growth and Exceptional Client Experiences in SaaS @ TrustArc
Michelle Hines's Location
San Francisco, California, United States, United States
Michelle Hines's Contact Details

Michelle Hines work email

Michelle Hines personal email

Michelle Hines phone numbers

About Michelle Hines

Accomplished VP of Customer Success with a proven ability to drive customer satisfaction, retention, and revenue growth through strategic relationship management and consultative partnerships. Expertise in leading SaaS software deployments and professional services engagements, consistently delivering value to clients while achieving business objectives.I am passionate about helping clients realize their full potential by aligning their priorities with actionable strategies and providing a clear vision for success. My strengths include team leadership, client advocacy, and mentorship, all while building and scaling high-performing customer success teams.By combining strategic leadership with a hands-on approach to customer success, ensuring that my teams deliver scalable solutions that meet the evolving needs of the business. My focus is on building a customer-first culture, fostering cross-functional collaboration, and delivering measurable results that enhance client engagement and growth.

Michelle Hines's Current Company Details
TrustArc

Trustarc

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Customer Success Executive | Driving Customer Retention, Growth and Exceptional Client Experiences in SaaS
Michelle Hines Work Experience Details
  • Trustarc
    Vice President, Customer Success And Implementation
    Trustarc Jul 2023 - Present
    San Francisco, Ca, Us
  • Trustarc
    Director, Strategic Accounts
    Trustarc Jan 2016 - Present
    San Francisco, Ca, Us
    - End-to-end oversight for strategic accounts renewing and upselling a mix of SaaS, professional services, and industry certifications - Working across an internal post-sales team typically comprised of consultants, technical implementation and customer success, to help clients prioritize projects based on privacy risk, develop efficient processes using TrustArc technology over a period of time- Identify areas for improvement in often manual processes leveraging TrustArc technology and consultingA consistent, top producer for TRUSTe for over a decade with a deep knowledge of data privacy. - Establish and manage long-term relationships with senior leadership with F100 clients resulting in ongoing six-figure ASP deals. - Grow existing annual contract value at existing clients - Generate new business deals and upsell existing clients with the industry's leading technology platform to comply with data protection and privacy regulations including Privacy Shield, GDPR and APEC-Negotiate complex contracts- Work closely with TRUSTe product, marketing, policy to develop right set of solutions and external messaging for evolving data privacy expectations- Maintain President's Club standing
  • Trustarc
    Director, Enterprise Solutions
    Trustarc Mar 2010 - Present
    San Francisco, Ca, Us
    TRUSTe is the leading global Data Privacy Management (DPM) company and powers trust in the data economy by enabling businesses to safely collect and use customer data across web, mobile, cloud and advertising channels.Our cloud-based Data Privacy Management Platform delivers innovative technology products, including website monitoring and advertising compliance controls - along with privacy assessments and certifications.All TRUSTe solutions are engineered to enable businesses to continuously develop new and innovative products and marketing programs while adhering to best practices for providing customers with transparency, choice and accountability regarding the collection and use of personal information.More than 5,000 companies worldwide rely on our DPM platform and globally recognized Certified Privacy Seal to protect / enhance their brand, drive user engagement and minimize compliance risk.
  • Trustarc
    Vp, Sales
    Trustarc Jan 2007 - Mar 2010
    San Francisco, Ca, Us
  • Truste
    Director Of Sales
    Truste 2001 - 2006
    San Francisco, Ca, Us
  • Healthcentral.Com
    Business Development Manager
    Healthcentral.Com Sep 1998 - Sep 2000

Michelle Hines Skills

Business Development Saas E Commerce Account Management Crm Sales Management Selling Territory Management Sales Customer Relationship Management Software As A Service Mobile Advertising Sales Operations Data Privacy Start Up Environment Sales Force Development Negotiation Cloud Computing Subscriptions International Sales Direct Sales Big Data Enterprise Technology Sales

Michelle Hines Education Details

  • Virginia Commonwealth University
    Virginia Commonwealth University
    Communications/Vcu Brand Center

Frequently Asked Questions about Michelle Hines

What company does Michelle Hines work for?

Michelle Hines works for Trustarc

What is Michelle Hines's role at the current company?

Michelle Hines's current role is Customer Success Executive | Driving Customer Retention, Growth and Exceptional Client Experiences in SaaS.

What is Michelle Hines's email address?

Michelle Hines's email address is mi****@****ail.com

What is Michelle Hines's direct phone number?

Michelle Hines's direct phone number is +141552*****

What schools did Michelle Hines attend?

Michelle Hines attended Virginia Commonwealth University.

What skills is Michelle Hines known for?

Michelle Hines has skills like Business Development, Saas, E Commerce, Account Management, Crm, Sales Management, Selling, Territory Management, Sales, Customer Relationship Management, Software As A Service, Mobile Advertising.

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