- Developed over 30 unique products for sale- Engaged customers directly at over 200 events- Managed online sales and communications- Maintained yearly financial data reports

- Headed automation sustainment management team in improving order processing automation rates by over 30% in under three months- Implemented safeguards and improvements to retain automation health during 2020 pandemic- Successfully transitioned to 100% remote office and improved daily workload efficiency- Lead status meetings, tracked department deliverables to on-time completion, and organized international communications for company's largest annual revenue-building event- Developed and maintained project plan for complete overhaul of IT domain and network - Created and maintained online project plans for over 50 company-wide initiatives- Proofread, copyedited, and transposed over 500 procedures for call center agents- Collaborated with subject matter experts to create 100+ page procedure manuals

- Processed patient samples for analysis, performed rapid tests, data entry, and trained new employees in specimen processing.- Developed, wrote, and edited entries for over a dozen new Microbiology procedure manuals- Designed and maintained employee training materials and quality control documents

- Mentored 12 high school students enrolled in a summer science program. - Assisted professors with laboratory classes and reviewing student work.