• Educate patients and parties of their monetary responsibility, and assist with payment options, and collection procedures.• Providing financial counseling when appropriate which includes reviewing price estimates, assistance with collection of financial amounts due, provide information regarding available payment plan options, and provide information regarding patient financial assistance opportunities, when applicable.• Process charity applications in accordance with the Baptist Financial Assistance Policy, act in a fiduciary capacity to protect the assets of Baptist Health through a thoughtful, specific, and standardized set of protocols to expertly determine the ability of the uninsured and underinsured to meet their financial obligations to Baptist Health.• Verifying all referral and authorization information received placed in the appropriate area of the EMR to ensure patient is financially cleared for their appointment.• Focus on breadth of healthcare/federal/state regulatory and payer policy expertise needed to compliantly assist patients for services and mitigate financial risks for patients and Baptist Health• (CMS, HIPAA, etc.).

Participating in continuous process improvement efforts to provide the highest level of service to our patients and families. Liaison to third party vendors that participate in patient financial clearance to insure accountability. Cross vertical group with a number one priority of serving the financial needs of the patients and families of Baptist Healthcare System. Integrate patient financial assistance throughout the healthcare system to provide a seamless patient experience. • Educates patients and parties of their financial responsibility, and assist with payment options, and collection procedures. • Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate. • Contact insurance carriers and other sources and act as an advocate for the patient. Collaborate with other managers, physician, and servicing departments of any delay of service for scheduled physician visits, diagnostic testing, and procedures which have not been approved prior to the date of service. • Identify eligibility for local, state, and federal programs.• Partners with the social workers, clinical team members, and outside agencies (Medicaid, SSDI, foundation, co-pay assistance) to assist patients and their families in completing applications and obtaining maximum reimbursement.

• Supervise and coordinate the delivery of quality services on a specific shift at an assigned client work facility. Act as a liaison between site Supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and disciplinary action within approved empowerment range. Execute both effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional , effective manner; able to use initiative and independent judgment within established guidelines• Frequently prepare written reports and logs in neat, legible handwriting;Read and understand all operating procedures and instructionsUse the VMS(Video Management Software) for CCTV Security Cameras System to monitor activities both inside and outside the buildingUse Heliaus technology softawrae (device) to communicate with officers, members of management and submit reports• Licensing class D unarmed security and TWIC Card holder.• Safely operate company’s motor vehicles as required.• Intermediate computer skills to utilize innovative, wireless technology at client specific sites• Ability to handle both common and crisis situations at the client site, calmly and efficiently• Display exceptional customer service and communication skills• Work in various environments such as cold weather, rain/snow or heat• Occasionally lift or carry up to 40 pounds• Climb stairs, ramps, or ladders occasionally during shift• Stand or walk on various surfaces for long periods of timeTrained CPR,AED, And Basic First Aid.CCURE9000, DASH Software, Workday Software

Responsible for obtaining and updating insurance, financial, and demographic information within the Epic environment. assist patients with Medicaid, Third Party eligibility and Charity Care applications, processing. Responsible for establishing payment plans, collecting true self-pay and self-pay residual balances as necessary. ad-hoc financial issues as needed prior to, during and following treatment. Basic knowledge of self-pay collections, medical terminology, ICD10 knowledge, and a functional understanding of insurance. The position require ability to work in fast paced call center, answering incoming calls from our patients, insurance companies and other third party callers an average of 50 calls a day with varying complexity. These calls include requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations::•Provide a courteous and customer focused to include following:•Providing a courteous customer focused experience•Resolution of billing concerns•Collection of self pay balances including•Negotiating payment plans •Financial assistance review•Adjustment posting•Assisting with account questions and Balance inquiry•Coding inquiries•Patient online portal•Charge and payment documents•Calling third parties for account resolution•Updating Insurance Proactive outbound calls to patients for the purpose of collections and account resolution:• Patient financial counseling and/or coordination of services related to insurance verification• Utilizing basic computer/keyboarding skills, intermediate mathematic competency with good written and verbal communication skills. Knowledge of proper phone etiquette and phone handling skills• Using Epic RC/EMR system systems to document and to provide statistical data, prepare issues list(s) and to communicate with payers accurately. Office software, word processing, spreadsheet, and database software as required.

associate involved in the daily operation of the warehouse; order picking, shipping, receiving, Inventory control and operation of warehouse equipment and computer systems. Lift up to 50 lbs. on a regular Basis utilizing good written and verbal communication skills.• Read screen print ticket for quantity by size and color, inspects for correctness of quantities and notify supervisor of discrepancies. Run test print and get approval to run order.• Unloads garments from conveyor and apply heat seal label when necessary.Inspect for defects in quality of printing, stopping production when quality problems arise.• Checks every twelfth shirt for cure. Inform operator to resume production only after satisfactory corrections are made.• Folding shirts in sixes, twelves, or stacking them on carts for secondary position printing if necessary, places folded bundle neatly into buggy, boxes or crates. Does not combine any of these three steps into one step.• Assures misprints or defects have been replaced before screens are taken down, all touch-ups and clean-ups are completed before goods are sent to shipping.• Verify accuracy of quantity by size, quality of print and cure and advise operator when order complete and OK to tear-down.• Complete all pertinent information on inspector production sheet and obtain supervisor’s signature for downtime and other allowances.• Perform other duties such as unloading garments from press and in this position also observe each garment for quality purposes.• Stock location / Stock put away• Use of computer to access the Warehouse Management System.• Operation of warehouse equipment to include: Push cart, hand truck, and manual pallet jackOperation of RF scan gun• Picking customer orders• Verification and Packing of customer orders• Participate in Inventory control process’s• Generate shipping labels from Warehouse systems or carrier data base

Pre-Registration Department-Registration/Insurance Verification Financial Representative: Responsible for the Pre-verification of insurance for patients being admitted into the hospital for care. Ensures insurance coverage by telephone, resolves any issues with coverage and escalates complicated issues to a supervisor or manager. Interviews patients and completes all paperwork necessary to ensure the admitting process is efficient and all hospital and regulatory policies are in compliance. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks with creativity and independence. I constructed a training manual for processing surgery accounts. I devised “Converge Entry Workflow Manual” on how to process payments manually into system. I perform side by side training on both “Radiology” & “Surgery” accounts to new employees to department. Diligently perform mentor duties by conducting side by side on job training to new hire employees within department. Experience in People Soft, Excel, Spreadsheet, PowerPoint, Word, Windows. Proven knowledge of Epic system.Reports directly to the Departmental Manager/Supervisor. Completes the admission/registration process and other admission finance functions to include collecting payment from patients via telephone contact and making payment arrangement by adhering to organization’s policies and guidelines. Perform all aspects of insurance verification for Insurance/Worker Compensation;Communicates efficiently medical staff, doctors, nurses, technicians, and insurance companies. Posts patients’ demographics and verified insurance information into billing system, per Billing & Collections Department instruction(s). Reviews for accuracy and corrects data on file; ICD-10 and CPT coding, insurance appeals & follow-ups; performs these, and other tasks as assigned, in a timely, efficient and error free manner. Proficient use of Microsoft Office Products including Excel, Word and Outlook.

Emergency Room Department: Reports directly to the Departmental Manager/Supervisor. Completes the admission/registration process and other admission finance functions. Serves as liaison between patients, nurses, physicians and others. Responsible for handling walk-in patients and incoming telephone calls from customers seeking assistance with matters involving the patient accounting function. This position must be knowledgeable of admitting, billing and collection functions and be able to resolve any outstanding issues without involving other staff members. Provides excellent customer service.

Federal Employees Program Account: Provide support in the Federal Employees Health Benefit Plan call center environment. *Provide world class customer service experience *Educate members on use of preferred providers. *Researching and resolving issues, inquiries and exceptions related to healthcare, health insurance, and other related topics. *Performed research and effectively made decisions to properly handle claim inquiries while following the "HIPAA" and the company's guidelines, policies, and procedures. I serve as a mentor new employees into the department and assisted as needed.Proficient use Diamond,FCR, Ulysses/FL Conversations,Quest ICS, Client Letter, Benefits/Claims, Medical Review, Case Management Referral, Special Investigations Fraud Referral, HCR, Reference Manual, Federal Employee's Program Direct software application system, I Service software, Availity, Siebel, and Sharepoint applications.

Act as liaison between financial,professional, clients, and back office operations of ING's payroll, survivor annuitant, and qualified domestic court order department in call contact center environment for account clients such as Northrop Grumman Pension, Time Warner Cable,Warner Brothers, Alcatel-Lucent and Avaya.. Research complex financial data such as payment history, tax ability, health & welfare, cobra, define benefits, and define contribution plans. Explain product features, annuity and retirement plan concepts. Completes and verifies transactions requested by customers for processing to appropriate personnel. Constructed new training manual as part of special project work group for Northrop Grumman Pension account. Superior book-record keeping skills was instrumental in helping the company to pass Northrop Grumman's independent audit. Streamline work flow processes and procedures,complied PowerPoint computer screen view application presentation. Capture caller contact information into customer management system (SCD), task manager, Co-star pension payroll system, and Sybase ,other web basic application.

Responsible for the oversight of safety and security of the Jacksonville Veterans Memorial Arena guests and employees. Perform safety and security standards and complete incident reports. Demonstrated excellent communication skills and the ability to handle crisis situations both efficiently and effectively supporting client and company policies,rules, and regulations. Detect suspicious activities and make observation for criminal acts on or near work site via close surveillance cameras and television using the VMS(Video Management Software) for CCTV Security Cameras Monitoring System to monitor activities both inside and outside the building. Perform unlocks and locks of doors, dock bay doors,control lights throughout building using computer application system, and perform dispatch duties from the building security command center, disburse equipment to security officers. Communicate with follow security guards and vendors through Nextel phones and two way radio communications devices instructing security guards and vendors based on post orders. . Proficient in Microsoft Office, Outlook, People Soft and Excel. Report all incidents, accidents, or medical emergencies to appropriate personnel. Respond to emergencies, medical and bomb threats,alarm, fire and intrusion by following emergency response proceedings. Report to facility operation manager and off site supervisor, coordinate with Jacksonville Sheriff's Office, Jacksonville Fire and Rescue, and vendors. Trained CPR,AED, And Basic First Aid.

Perform x-ray procedures, positioning, and image quality control. Obtain and accurately document patient vital signs, weight, conduct brief medical history intake, demographics, medications and allergies pertinent to visit. Assist with procedures to include lab, administration of injections under physician supervision.Prepare and maintain office supplies, records, and equipment for medical treatment including sterilization before and after each patient's healthcare visit. Provide support for physicians and office operations, NaviNet Solutions system, Advanced MD's (Availity System), scheduling patient visits. Register new and return patients into practice management system, promptly greets patients when entering waiting area,examination room, laboratory, or x-ray room .

Act as liaison between financial,professional, clients, and back office operations of ING's payroll, survivor annuitant, and qualified domestic court order department in call contact center environment for account clients such as Northrop Grumman Pension, Time Warner Cable,Warner Brothers, Alcatel-Lucent and Avaya.. Research complex financial data such as payment history, tax ability, health & welfare, cobra, define benefits, and define contribution plans. Explain product features, annuity and retirement plan concepts. Completes and verifies transactions requested by customers for processing to appropriate personnel. Constructed new training manual as part of special project work group for Northrop Grumman Pension account. Superior book-record keeping was instrumental in helping to pass Northrop Grumman's independent audit. Streamline work flow processes and procedures,complied PowerPoint computer screen view application presentation. Capture caller contact information into customer management system (SCD), task manager, Co-star pension payroll system, and Sybase ,other web basic application. Company sold to ING Corporation

Provided round the clock care for chronically ill maternal grandmother, including medication management, assistance with activities of daily living coordination. Participated in case plan and care management regarding in home therapies, treatment plans, services, and therapeutic recreation. Perform duties as her court appointed legal guardian until her death June 2012.

State of Florida Employees Program Account: Provide support in the State of Florida Employees Health Benefit Plan call center environment. Provide world class customer service experience Educate members on use of preferred providers. Research and analyzed financial information utilizing detail oriented and troubleshooting skills. Resolve account inquiries and disputes requiring large volume record keeping. Perform claim reconciliation with policy coverage and follow-up recovering over payments,adjusting accounts, coordination of insurance benefits. Respond to written customer correspondence and exceptions related to healthcare, health insurance, and other related topics by investigating and effectively making decisions to properly handle claim inquiries while following the "HIPAA" and the company's guidelines, policies, and procedures. Complete information technology notification form regarding computer system issues and forward to appropriate department. Administered Mayo Clinic special work project under direction of internal Division of State Group Health Insurance unit. Work on coordination of benefits health insurance special work projects.Proficient use Diamond,FCR, Ulysses/FL Conversations,Quest ICS, Client Letter, Benefits/Claims, Medical Review, Case Management Referral, Special Investigations Fraud Referral, HCR, Reference Manual, I Service software, Availity, Siebel, and Sharepoint applications.