• Enable customer self-sufficiency in resolving claim and encounter issues by researching, analyzing, and addressing rejections and response files• Draft solution articles with step by step instructions on how to resolve a payer rejection for our customer knowledge base.• Contact intermediaries and payers to consult with them on specific rejections • Analyze 999, 277, and Non-X12 responses to identify trends and validation needs• Analyze EDIFECS reports and implement solutions… Show more • Enable customer self-sufficiency in resolving claim and encounter issues by researching, analyzing, and addressing rejections and response files• Draft solution articles with step by step instructions on how to resolve a payer rejection for our customer knowledge base.• Contact intermediaries and payers to consult with them on specific rejections • Analyze 999, 277, and Non-X12 responses to identify trends and validation needs• Analyze EDIFECS reports and implement solutions to prevent future file errors. • Proactively add validations to prevent future payer rejections which contributes to our organization's clean claim rate goal.• Work with EDI/Payer Connections closely to identify and address issues with new payer implementation and/or connection changes• Monitor payer and industry updates• Consider applicability for Waystar enhancements • Provide support to internal Waystar departments on resolving more difficult rejection and denial issues. Show less

• Enable customer self-sufficiency in resolving claim and encounter issues by researching, analyzing, and addressing rejections and response files• Draft solution articles with step by step instructions on how to resolve a payer rejection for our customer knowledge base.• Contact intermediaries and payers to consult with them on specific rejections • Analyze 999, 277, and Non-X12 responses to identify trends and validation needs• Analyze EDIFECS reports and implement solutions… Show more • Enable customer self-sufficiency in resolving claim and encounter issues by researching, analyzing, and addressing rejections and response files• Draft solution articles with step by step instructions on how to resolve a payer rejection for our customer knowledge base.• Contact intermediaries and payers to consult with them on specific rejections • Analyze 999, 277, and Non-X12 responses to identify trends and validation needs• Analyze EDIFECS reports and implement solutions to prevent future file errors. • Proactively add validations to prevent future payer rejections which contributes to our organization's clean claim rate goal.• Work with EDI/Payer Connections closely to identify and address issues with new payer implementation and/or connection changes• Monitor payer and industry updates• Consider applicability for Waystar enhancements • Provide support to internal Waystar departments on resolving more difficult rejection and denial issues. Show less

As a Trading Partner Support Agent:-Receive cases that require additional research and trading partner contact. -Assist clients with issues that require trading partner intervention. -Provide resolution to customer inquiries regarding rejections. -Research intermediary and payer reports. -Make outbound calls and emails to intermediaries and payers. -Research inbound customer files. -Research outbound payer files.-Demonstrate Knowledge of EDI ANSI X12… Show more As a Trading Partner Support Agent:-Receive cases that require additional research and trading partner contact. -Assist clients with issues that require trading partner intervention. -Provide resolution to customer inquiries regarding rejections. -Research intermediary and payer reports. -Make outbound calls and emails to intermediaries and payers. -Research inbound customer files. -Research outbound payer files.-Demonstrate Knowledge of EDI ANSI X12 transactions (837, 835, 270, 271, 276, 277, 999) Show less

The primary responsibility of the Client Support Representative is to act as the front line support liaison between the client and ZirMed; accomplishing this by handling inquiries either by phone or Support and Training Center requests. This includes assisting with the following: -Missing Remits-Payer/Intermediary Rejections -Adding New Payers-EOB Denial Research-Rule Requests/Control Items-Mapping Issues-Working Batch Errors-Custom Report… Show more The primary responsibility of the Client Support Representative is to act as the front line support liaison between the client and ZirMed; accomplishing this by handling inquiries either by phone or Support and Training Center requests. This includes assisting with the following: -Missing Remits-Payer/Intermediary Rejections -Adding New Payers-EOB Denial Research-Rule Requests/Control Items-Mapping Issues-Working Batch Errors-Custom Report Requests-Troubleshooting vendor/PM System Issues-Training Requests on ZirMed solutions-Demonstrate Knowledge of EDI ANSI X12 transactions (837, 835, 270, 271, 276, 277, 999) Show less