Michelle Jacobson Email & Phone Number

Utah, United States

Utah, United States

Ogden, Ut

-Managed on average 75 finished baked goods shipments and loads per week for delivery to customer distribution centers. -Utilized transportation management software to build customer orders into full, efficient loads and assigned reputable frozen truckload carriers to haul the freight in a cost effective and timely manner. -Fostered relationships and effective communication with carriers, customer service, supply chain, and warehouse with end goal of providing the customers outstanding service.-Contributed to solutions for a multi-million dollar customer and maintained a positive relationship with them.-Key player on team for 3 different warehouse storage relocations, and one plant warehouse automation.-Successfully transitioned transportation planner position when the company consolidated operations into a different state.

Ogden, Ut

-Processed shipping paperwork for approximately 5000 shipments annually from the Ogden, UT plant. -Reconciled carrier payment vouchers for a monthly transportation spend of $800,000. -Generated truckload carrier report cards reflecting carrier on time delivery percentage on a monthly basis. This allowed the logistics manager to evaluate carrier performance and gave him leverage when meeting with carriers to renegotiate rates or award additional freight.-Archived bills of lading with overages, shortages, and damages reported and analyzed trends of SKU or carrier issues.-Ensured carriers were paid in a timely manner.

Ogden, Ut

Quickly and effectively packaged cookies from the production line. Required physical labor, attention to detail, and additional hours during the critical peak cookie season.

Provo, Ut

Fulfilled office administration duties for a Dish Network retailer summer office in Oklahoma City, OK which included processing sales invoices and payments, coordinating customer service, and supporting the sales managers and area service manager. Processed payroll for sales personnel and installation technicians.• Assisted area service manager daily in assigning Dish Network installation jobs by installer technician capability and geographic area• Collaborated with sales manager and area service manager to plan after work events and outings to boost morale of sales and installation teams.

Ogden, Ut

• Assisted customers in placing classified advertisements in the Standard Examiner newspaper.• Processed customer payments• Followed up with customers whose ads were nearing expiration and inquired if they would like to renew their ad.