Managed Service specialist.Maintaining customer relationships.Supporting the Business Partners with sales to old and new customers.Logging and resolving any issues/queries.Supporting staff in our Mobile Support Team.Dealing with any additional mobile connections required.Liaising with all Networks on behalf of customers.

To open up and close down Contact Centre.Supporting managers.Supporting operators and Team Leaders.Monitoring all calls into the Contact CentreEnsuring enough Resource is available to deal with the calls coming in.Dealing with Customer Complaints.Dealing with operator queries.Logging and dealing with any IT issues.Assisting with external and internal visitors.Sending out communications and delivering briefings.Identifying operators that need extra… Show more To open up and close down Contact Centre.Supporting managers.Supporting operators and Team Leaders.Monitoring all calls into the Contact CentreEnsuring enough Resource is available to deal with the calls coming in.Dealing with Customer Complaints.Dealing with operator queries.Logging and dealing with any IT issues.Assisting with external and internal visitors.Sending out communications and delivering briefings.Identifying operators that need extra support, and helping with development.Assisting and participating in Contact Centre recruitment.Working to targets and ensuring the Service levels and Efficiency are achieved and maintained daily.Responsible for New Processes and Procedures within the Contact Centre.Systems knowledge expert. Show less