Senior technology strategist driving innovation by evaluating emerging technologies and recommending solutions to enhance the overall IT landscape globally.Develop and implement strategic IT initiatives to drive business growth and enhance operational efficiency across all Lamb Weston operations.Implement cost-effective technology solutions to improve operational efficiency and streamline business processes while providing over $10M in annual operational savingsCollaborate with senior leadership to align technology priorities with overall business goals and objectives providing prioritization for my $65M technology project portfolio.Manage a team of portfolio and project management professionals to deliver digital transformation and manufacturing technology innovation across the global organization.Manage a team of global and regional technology business partners responsible with assessing and defining key opportunities for digital transformation, operational growth and streamlining, and innovative manufacturing technology needs across the global organization.Collaborate with Cybersecurity and Risk Management to oversee compliance with industry regulations and data security standards to protect sensitive information and mitigate risks.

Drive innovation by evaluating emerging technologies and recommending solutions to enhance the overall IT landscape in North America.Develop and implement strategic IT initiatives to drive business growth and enhance operational efficiency across North America operations.Implement cost-effective technology solutions to improve operational efficiency and streamline business processes while providing over $5M in annual operational savingsCollaborate with senior leadership to align technology priorities with overall business goals and objectives providing prioritization for my $65M technology project portfolio.Manage a team of direct and dotted-line IT professionals to deliver digital transformation and manufacturing technology innovation within the organization.Collaborate with Cybersecurity and Risk Management to oversee compliance with industry regulations and data security standards to protect sensitive information and mitigate risks.

As a technology leader, I have a proven track record of driving strategic planning processes to align commercial stakeholders around shared goalsand priorities. Developed a customer experience strategy and 5-year technology roadmap that optimized processes and automation to support increased customer retention and global sales growth.Created a process and governance framework for defining and prioritizing the annual $12M operating budget for commercial technology product management and development, including Salesforce, Adobe AEM, and other key platforms.Improved alignment and collaboration between IT and commercial business units, mentoring the Business Relationship Management team and building a team of product managers, architects, and delivery admins/developers to support critical commercial technologies.Designed and implemented DevOps processes that enabled us to transition from project to product management of key platforms like Salesforce, Pardot, Adobe, and PROS, as well as sales and marketing mobile applications.

Created a compelling vision and multi-year roadmap for our customer engagement and sales enablement solutions.Working with a team of global solution owners, I assessed and evolved the roadmap to scale our digital commercial solutions and capabilities globally.Identified opportunities to standardize and scale the digital customer experience across our Agribusiness and Food business units, driving efficiency and effectiveness.Built an eCommerce Customer Support operations team, which managed incoming eCommerce requests and technical support, as well as intra- and inter-departmental workflows. Oversaw proactive customer outreach efforts to build stronger relationships and increase customer satisfaction.

As a seasoned systems integration and development expert, I played a key role in driving the overall One Simplot transformation. Led a team of managers, architects, analysts, and developers, in the design, development, and delivery of a new approach to integrating new technology and capabilities across our mature application landscape.Delivered systems integration, configuration, and development across SAP S/4 Hana, SuccessFactors, and OpenText, helping to streamline processes and improve overall efficiency.

As the leader of technology strategy and execution for the North America Food Group division, I oversaw a $5M annual technology investment budget and defined a 5-year business technology strategy and roadmap.Under my leadership, we successfully implemented foundational platforms for Product Lifecycle Management, SAP S/4, S&OP, and automated warehousing, improving efficiency and driving business growth.Managed a team of Business Relationship Managers, who were responsible for managing relationships and roadmaps, identifying technology risks and opportunities, and ensuring alignment across domestic and international operations.Managed a team of application analysts and developers who supported the North America Food Group Division.Through my strategic leadership, I decreased costs for third-party applications by $200K annually by aligning tools and sales processes. Provided $10M in annual savings through automated vendor audits and management, achieved by developing an integrated and automated logistics tendering and invoicing process.

Manage the performance of the Service Desk personnel and ensure that service levels are achieved on a consistent basis. Oversee the service management process and incidents submitted to the service desk. Act as an escalation point for all incidents and service requests. Manage resource scheduling and reporting for all Service Desk analysts. Train, coach and mentor Service Desk staff including career development. Provide data and reporting of KPI’s and trends as defined by management as needed. Manage after-hours on-call rotation for the Service Desk team.Provides leadership by projecting a positive attitude and creating learning opportunities.

Developed, deployed and reviewed processes, policies and procedures for IT Services department, i.e. systems operations, problem management, disaster recovery, and system change management.Responsible for the budgeting process for the IT department. Calculated ROI and feasibility analysis for all capital projects.Worked with the business and external newspapers to establish a Service Level Agreement for all shared systems and services.Installed new advertising system using a warm standby data replication solution for Disaster Recovery.Reviewed and negotiated contracts with external vendors and their corresponding SLA’s to ensure service levels were consistent with current business needs and future requirements.Coordinated and communicated with customers to facilitate problem management, change management to ensure they received a high level of customer service.Implemented and maintained network infrastructure.Hired and trained Help Desk and Systems Administrator staff as needed.

Established a risk-based analysis framework for alignment of business process and IT general computer controls. Framework has allowed for a 40% reduction in testing of general computer controls for SOX 404 assurance. Researched and designed a framework and tool for managing the annual Corporate Audit Risk Assessment process. The tool allows for a statistical assessment of the audit coverage capabilities across all Nike entities and processes.Supervised auditors during the audit process, including defining specific responsibilities and ensuring personal development of others through on-the-job training and mentoring.Supervised and independently performed complex audits and reviews of high-risk, high-profile Nike processes and groups. Managed the annual SOX 404 project to provide regulatory assurance that adequate internal controls are maintained as part of the general computer controls for support of Nike financial statements. Specifically review the following areas:Business process controls.Technical controls.Resource acquisition and system development.Change, problem and configuration management.Interfaces, conversions, and testing procedures.

Managed a financial banking data center that was used as a benchmark for FDIC and OCC audits.Met all Service Level Agreements (SLA's) for 24 consecutive months.Analyzed Hosting Services related project needs and allocated resources needed to meet objectives.Reviewed and negotiated customer's contracts and their corresponding SLA's to ensure service levels were consistent with current business needs and future requirements.Developed, and deployed processes, policies and procedures for Hosting Services department using ITIL/SAS 70/ SOX guidelines.Primary management contact and coordinator for the annual SAS70 Type II audit by Big 4 accounting firm.Defined and produced operational metrics reports on systems performance.Hired, trained, and supervised 12 direct reports that made up a 24x7 operations team.Managed the production development aspects during a $1.5 Million project to implement a new client in 5 months.

Designed and implemented production systems into a redundant configuration with load balancing.Designed and implemented a mixed mode LAN featuring Win 2000 Active DirectoryLead Systems Engineer for ASP hosting environment for online banking.Designed hardware and software specifications for Voyager products.Maintained 99.7% availability for all hosted clients for a department record 13 months.Administer SQL 7.0 and 2000 DatabasesRebuild complete online banking system for a top 10 bank with 500,000 users in less than 24 hours after a catastrophic hardware failure.

Worked with System Administrators, System Analysts, Application Programmers, IBM and/or vendor design engineers to understand and resolve system problems. Conferred with IBM manufacturing, design engineering representatives and other resources to determine root cause of obscure failures. Designed test configurations that allowed the duplication of problems at HQ. Compiled and communicated trend analyses on field failures. Wrote and updated work instructions, technical bulletins and technical notes.

Designed and implemented a WAN across the West Coast facilities.Designed and implemented a new Microsoft based network with mail and file servers to replace the distributed workgroup based sharing model.Implemented and maintained CISCO Routers and switchesImplemented a RAPTOR NT 6.0 FirewallManaged all aspects of network administration and systems integration.Administer several Access databasesResponsible for IT Department budgeting and supply procurement.Received MCSE in 6 weeks while working full time.Financial statement preparation and analysis. Analysis of financial reports for cash management. Capital project ROI and feasibility analysis. Federal and state tax preparation for the corporation, trusts, foundation, and owners.