Michelle Johnson Email and Phone Number

I have worked as a Telesales representative for 10 years.Taking care of key accountsinbound and outbound calls managing the following*Exceptional customer service skills *Excellent negotiating skills*Promptly resolve customer complaints*Effective communication skills*Developing and Sustaining solid relationship with customer to encourage repeat business*Upsell of products and gap sales*Developing in depth knowledge of customer products and services to make suitable recommendations based on customer needs and preferences.*Meeting Business and customer expectations.*working closely with Business development managers.*Achieve targets*Able to multi task *Able to prioritise*Ability to work and thrive in a pressurised environment. Telesales Manager for 6 years *All of the above *Highly driven*Managing a team of 12*Flexible management style * Leadership and motivational skills *Coaching and training skills *Daily briefings to ensure clear direction and communication *Set and achieve daily targets*supporting Team members to achieve daily goals*Advocate of good morale within the team.*CRM system used daily to track sales and guide to giving a better service.* Monitoring service levels to give the best service *Q drop - tracking deliveries giving accurate ETAI am a Team player, always working closely with all departments of the business. Always looking at best practices and working hard to make my the team the best that we can be.working closely with Suppliers to achieve product knowledge to achieve sales targets.