Michelle Burt Email & Phone Number

With 20+ years of experience as a Global Account and Travel Manager, I have been integral in high-percentage revenue growth and impactful client retention. Through developing global accounts across my career, I have led meetings for hundreds of clients while focusing on customer service strategies. It is my passion to find ways to ensure customer efficiencies, cost savings, & operational development, while focusing on global program development through executive collaboration. I am also skilled in SaaS programs & virtual selling/meeting platforms.Some of my key achievements include:✅ Reviewed customer policies and developed efficiencies by identifying cost-saving opportunities, including reducing the customer fees by 50% through the online booking tool and increasing the online adoption rate by upwards of 95%✅ Developed business plans and managed small to large-market accounts for clients spanning $100K to $80M in annual spend, implementing key deliverables while focusing on increasing revenue✅ Managed procurement, contract negotiations and RFP processes, adding 3 new countries to the global hotel program, including implementing new products and supplier/service providers to set up respective interfaces and SLAsI would like to connect with like-minded professionals. Please contact me through this profile if you wish to connect.

Listed skills include Management, New Business Development, Leadership, Customer Service, and 20 others.