- Delivering superior food and beverage service and maximizing customer satisfaction for a semi-fine dining environment.- Overseeing stock levels and ordering stock from suppliers.- Wine knowledge, recommendations, and sales.- Bartending and cocktail making.- Invoicing and POS posting.- Assisting reception with check-ins.- Organizing wedding setups.- Supervision of wedding service according to run sheets

- Maintain and update property listings on Booking.com and AirBnB.- Respond and assist guests with queries, complaints and feedback.- Maintain client relationships.- Maintain and update Instagram account.- Communicate with Operations Manager, receptionists, and hosts with regards to availability, bookings, no-shows, and cancellations.- Process virtual payments through DPO PayGate.- Monitor and order stock from suppliers for kitchen, restaurant, housekeeping, front… Show more - Maintain and update property listings on Booking.com and AirBnB.- Respond and assist guests with queries, complaints and feedback.- Maintain client relationships.- Maintain and update Instagram account.- Communicate with Operations Manager, receptionists, and hosts with regards to availability, bookings, no-shows, and cancellations.- Process virtual payments through DPO PayGate.- Monitor and order stock from suppliers for kitchen, restaurant, housekeeping, front office, and conferencing departments.- Capture supplier invoices on Account Manager system.- Assist reception department with switchboard, checking in/checking out guests, and assisting guests with queries.- Manage, roster and assist kitchen and restaurant staff.- Prepare buffet menus and costing for conferences.- Inspect the property and report maintenance issues.- Nebula POS and PMS Training and Experience.Achievements: - Amend accommodation pricing according to availability and demand - Implement online specials and discounts on Booking.com and AirBnB Show less

- Coordinate daily Front of the House and Back of the House restaurant operations.- Respond efficiently and accurately to customer complaints.- Regularly review product quality and research new vendors.- Organize and supervise shifts.- Ensure compliance with sanitation and safety regulations.- Manage restaurant’s good image and suggest ways to improve it.- Promote the brand in the local community through word-of-mouth and restaurant events.

Woolworths Rewards: - Answer inbound calls.- Assist callers with queries and complaints.- Resolve customer complaints.- Assist callers with queries about promotions and specials.- Inform callers about promotions and specials available to them.- Link callers rewards card to Qantas Frequent Flyers program.Inland Revenue:- Answer inbound calls.- Modify caller profiles.- Explain tax codes and rates.- Explain debt and how to avoid it.- Issue… Show more Woolworths Rewards: - Answer inbound calls.- Assist callers with queries and complaints.- Resolve customer complaints.- Assist callers with queries about promotions and specials.- Inform callers about promotions and specials available to them.- Link callers rewards card to Qantas Frequent Flyers program.Inland Revenue:- Answer inbound calls.- Modify caller profiles.- Explain tax codes and rates.- Explain debt and how to avoid it.- Issue stationery requested by caller.- Promote online services (myIR) and assist with online services.- Activate myIR accounts and assist callers with resetting passwords (Individuals and non-individuals).- Issue, modify and confirm Personal Tax Summaries and IR3's.- Locate and release refunds and payments.- Setup debt installment arrangements.- Assist callers with general queries, redirect calls to relevant departments according to query. Show less

-Welcome guests by greeting them, in person or over the telephone.-Checking guests in and out-Deal with all enquiries in a professional and courteous manner, in person; over the telephone; or via e-mail.-Maintain safe and clean reception area at all times.-Deliver excellent customer service at all times.-Keeping up to date with current promotions and hotel pricing-Fulfilling all reasonable request from guests to ensure their comfort, satisfaction and safety.-Taking… Show more -Welcome guests by greeting them, in person or over the telephone.-Checking guests in and out-Deal with all enquiries in a professional and courteous manner, in person; over the telephone; or via e-mail.-Maintain safe and clean reception area at all times.-Deliver excellent customer service at all times.-Keeping up to date with current promotions and hotel pricing-Fulfilling all reasonable request from guests to ensure their comfort, satisfaction and safety.-Taking note of any security irregularities and report them to the manager.-Provide reports for housekeeping and management.-Participating in team meetings and giving feedback.-Carrying out instructions given by management. Show less

Trained as a Front Office supervisor to ensure that the hotel's standards were being met.Tasks/Responsibilites:Answer phone calls Constant communication with Reservations manager and Front Office Manager Completing actions set by the Manager for the day Clear communication with transport companies and Shuttle drivers Recording transport requests from guests Welcoming, checking in and out guests… Show more Trained as a Front Office supervisor to ensure that the hotel's standards were being met.Tasks/Responsibilites:Answer phone calls Constant communication with Reservations manager and Front Office Manager Completing actions set by the Manager for the day Clear communication with transport companies and Shuttle drivers Recording transport requests from guests Welcoming, checking in and out guests Making reservations Prepare room maids report Pre-allocate rooms Update guest profiles Follow up on ‘no-show’ guests Show less

Daily Stock TakeRequisitioning stockServing guestsSupervision of bartenders Greeting guests

Supervise laundry and valet attendants.Check floors.Prepare employee rosters and meal times.

Practical work experience

Practical work experience