-Prepare and revise quotation requests for projects. -Label and organize advance copies. -Coordinate, prepare and communicate information between client, sales and factoryto advance the projects forward.-Ensures schedule adherence, accuracy of information. -Identify potential problems related to pre-production and production processes.-Record and maintain information files on all design projects (i.e. photographing/ videotaping).-Prepare order, shipping and billing information for internal processes.

-Responsible for process and tool ownership and subject matter expertise in the 3rd Party Connectivity domain (API, EDI, Syndication, etc.)-General and project support, continuous improvement and coaching for all channels in Markets US & Canada using B2B & B2C 3rd party connectivity, tools and data-Manage users & transactions: onboarding/offboarding, permission/visibility assignments, user group/hierarchy management, etc. within SLA-Create and maintain process and training documentation and modules, perform regular and specialized training and maintain high level of end user comprehension and certification-Provide support for reporting and dashboard development and scheduled and ad-hoc analysis and reporting-Monitor, analyze and maintain deployment, adoption and data quality KPI performance to target-Drive continuous improvement opportunities E2E including benchmarking, requirement definition, UAT, change management and cross-functional coordination activities-Identify and assist in resolution of technical and data issues within SLA, manage CRs as necessary

-Primary system administrator for MyLighting, a Signify portal for all stakeholders to view order status, pricing, availability, SPAs and reporting-Central contact and first line business support for all stakeholders in the United States and Canada providing E2E coordination of issue resolution-Manage user access and permissions-Provide tailored training and coaching to users and stakeholders-Through the LEAN methodology, drive continuous improvement through feedback from customers, internal users and customer forums-Benchmark and integrate best practices and participate in market group forums

Signify, formerly known as Philips LightingMy primary duties encompass monitoring the opportunity pipeline, coordinating pre order activities with the supply chain to ensure delivery success, monitoring orders throughout the production process and resolving issues as needed to ensure the highest levels of agent and customer satisfaction.I created an IBM connections web page for my team in order to provide instant access to training documents, contact lists, forms, etc. I am responsible for running and analyzing data from our SAP and SharePoint systems to monitor our effectiveness and sales. We also use this data to find new ways of working and identify issues within our processes. I serve as the focal point for agent personnel for coordinating requests for commitment, project forecasting, scheduling, and necessary changes to jobs or existing orders. Working closely with the District Sales Manager to understand the opportunity pipeline, I am able to engage supply chain in requesting advance order of components only in case where order probability and clarity around scope make the investment the right decision for us and our customers.

-Order Management, Inquiry Management, On Time Returns Processing/Post Order Dispute Management-Serve as the primary contact for specific customer accounts for all pre-order activities related to order fulfillment-Process customer orders in an accurate and timely manner. Communicate the status of orders to customers throughout the entire order fulfillment process-Maximize first shipment fill rate to the customer’s warehouses working closely with Supply Chain-Services customers in a proactive manner and resolve challenges which may disrupt the order fulfillment process. Analyze problems, recommend and coordinate resolutions to working closely with ---Sales and Customers. Ensure customer order are effectively solved by working with various teams (Production Planning, Pricing, warehouse Operations, Sales-Achieve Key Performance Indicators:  On time deliveries, Fill rate, order entry cycle time, and phone metrics (quality and volume)-Works with team members to insure that all orders are processed daily and calls are handled as a priority-Initiate process improvements to help streamline processes-Participate in a team environment on-site at the Lighting Headquarters at Somerset, NJ (08873)-Responsible to stay current with Philips' products in order to understand the customers' needs and ensure quality service to customers-Demonstrate the Philips Behaviors of Eager to Win, Take Ownership, and Team up to Excel

Maintain business relationships with pharmacy and pharma clientsIntake and processing of specialty medication ordersTracking and follow up on delivery of appropriate medication to patients, physicians or customersEnsure appropriate application of Co-Pay cards Resolved vendor shipment errors to customer satisfaction

Maintain cleanliness of reception area, as well as break roomsGreet guestsPrioritized to ensure C level calls were answered by appropriate staffTake messages as neededEnsured timely delivery of sales/marketing supplies to field sales forceProcessed five thousand mailings per monthVerify/maintain business supplies for staff of 60Managed executive/sales force travel arrangementsSearched for potential job candidates through various websites; LinkedIn, IndeedOrder and set up of meeting lunches/breakfastsVarious projects assigned through HR Manager