Michelle Knott Email and Phone Number

• Leverage financial coaching techniques to assist clients in achieving specific financial goals.• Deliver financial coaching strategies that promote behavior change such as goal-setting, accountability, and confidence-building. Develop strategic, behavior-focused activities to help clients meet their financial goals.• Identify appropriate ways to support client’s goal achievement using coaching skills (accountability, check in/follow up). Budget/financial planning, debt reduction, management and avoidance strategies.• Facilitator for youth program which provides teaching and coaching support with life skills curriculum.• Clients reduced their debt by 5%-15%, increase in personal saving by 10%-20%, test results show an increase of 20% towards building strong financial goals

• Supported management team by publishing financial reports for both a Japanese and Global Partner book of business. • Produced accurate and timely financial reports, variance analyses, account reconciliation, and ad hoc reports to meet business reporting requirements.• Prepared production highlight for various lines of business such as Workers Compensation, Property and Auto ranging from $50-$75 million, which supported multiple regions: Minnesota, Connecticut, North Carolina, Canada and United Kingdom. • Expense planning for salaries, staffing needs, travel, direct and indirect expenses within the range of $12-$19 million. • Involved in projects that focused on enhancements in workflow with a focus on system automation via IBM Cognos TM1.• Created procedures that reflected the most efficient method for performing various financial tasks, which yielded a 30% reduction in time and effort to create monthly financial reports.

• Partnered with business leaders to provide information and facilitate the achievement of business goals that enable improved business performance.• Strengthened workflows, FTE (full time employee) requirement, systems and recommended solutions to address inefficiency and duplication of effort, to achieve the 90% completion expectation. • Focused on expense reduction related to rework and a decrease wait time for the call center, which were achieved with system enhancements and additional training for staff.• Member of the migration team that help implemented the migration from Travelers Annuity to MetLife Annuity platform.

• Responsible for a staff of 25 people, managed a budget of $800,000, provided training and completed performance reviews.• Ensured compliance with SEC, SOX and FINRA regulations pertaining to the replacement requirements.• Developed and implemented process improvement that reduced call lags from 7 days to 2 days which resulted in more accurate information and a reduction in our outbound call times.• Improved production by 26% by coaching and motivating the team with a focus on training, enhancing workflows. Hosted bimonthly focus meetings with colleagues and peers to discuss topics that focused on exceeding service expectations.

• Worked with plan sponsors and compliance to create plan documents for assets in excess of $600 million for 457 retirement plan.• Subject matter expert on 457 plan documents, work with various departments to ensure compliance to the plan requirements.• Reconciled unsupported funds within the forfeiture account in excess of $4 million.• Update of the sponsor and participant website with all necessary information pertaining to fund performance, product, IRC regulation and legislation changes.