Michelle (Kramm) Oswalt Email & Phone Number

Battle Creek, Michigan

Richland, Mi

• Provided effective and reliable communication related to member relations and customer service. Maintained trustworthy and valuable relationships with the members• Generation and organization of lead information• Responsible for sales of memberships to upscale clientele. Assisted with the development and implementation of Member Initiative Program – resulting in over 25 new memberships, reaching our highest membership quota in recent years• Maintained all social media through the use of HootSuite; increased Facebook awareness by 85%, increased attendance of annual Open House through paid advertising. Initiated installment of a private mobile app for membership/staff use. Sent out weekly emails to membership via MailChimp - rebranded entire email campaign.• Created, published and distributed all marketing materials; newsletters, event information, calendars, family guides, etc. Created, assembled and distributed monthly board packets, including developing my membership report• Maintained professional office space; answer phones and direct calls, order office supplies, assist with deliveries, provide additional support to General Manager where needed

Kalamazoo, Michigan Area

- Assisted with the initial launch and first season of the organization which resulted in the largest attended opening day for the Northwoods League- Engage the audience in promotional activities- Participate in a rotational program, broadening and deepening exposure to multiple avenues of the facility and event

Delton, Mi

- Assisted Athletic Director with day to day operations concerning high school athletics- Communicates with local area athletic departments to schedule dates for future games, matches and tournaments.- Organized each individual sport teams’ schedules abiding by MHSAA regulations; sent out contracts to officials and competing schools, input all scheduled games into ScheduleStar and updated them as needed- Responsible for game/event management; setup, oversaw games, ensured teams/coaches/officials feel welcome, was the face of the athletic department when needed

Kalamazoo, Michigan Area

• Responsible for creating, editing, proof-reading and organizing all of the sales presentations• Served as gatekeeper to Sales Manager and sales team; answering phones, taking messages, maintaining calendars, handling client and listener issues, concerns and complaints as well as various general office tasks• Monitored the entire sales team’s pipeline in a CRM system; such as current or previous pitches, prospects, etc.• Editor of the monthly newsletter; distributed to entire Cumulus staff and its clients.• Responsible of recruitment of potential candidates to join our sales team• Project management - organized and arranged our semi-annual Mom to Mom Sale. Largest sale in Southwest Michigan, drawing over 2,000 attendees

Bachelor Of Arts (Ba), Communications

Activities and Societies: Kappa Delta

Master Of Arts (Ma), Sports Management

Diploma

Activities and Societies: Sideline and Competitive Cheer, Softball, Big Brothers/Big Sisters, TATU, SADD, Student Council, Office Assistant.