Plan and execute customer technology implementations accounting for over $15M dollars annually, delivering the solutions on-budget and often adding to overall revenue through upsell opportunities.Lead and collaborate with key stakeholders in establishing business case, charter, scope, measurable objectives, and risk management for programs/projects to deliver on-time and under budgetManage cross-discipline teams of 15+ professionals from technology, operations, design… Show more Plan and execute customer technology implementations accounting for over $15M dollars annually, delivering the solutions on-budget and often adding to overall revenue through upsell opportunities.Lead and collaborate with key stakeholders in establishing business case, charter, scope, measurable objectives, and risk management for programs/projects to deliver on-time and under budgetManage cross-discipline teams of 15+ professionals from technology, operations, design, marketing, and information architecture Consult within organization and with external customers on business opportunities and projects, including major proposal activities, product demonstrations, requirements, and systems development ensuring double digit growth of company revenue and profits Show less

Lead team of 15 Regional Trainers each responsible for teams of 15-25 inspectorsCreated and implemented new processes to track performance and quality for all inspectors nationwideImplemented 3-tier auditing procedure to monitor and improve over 325,000 inspections completed annuallyDeveloped and presented training modules for new employees and continuing education for existing employeesInvestigated and resolved high dollar quality issues for customers to create… Show more Lead team of 15 Regional Trainers each responsible for teams of 15-25 inspectorsCreated and implemented new processes to track performance and quality for all inspectors nationwideImplemented 3-tier auditing procedure to monitor and improve over 325,000 inspections completed annuallyDeveloped and presented training modules for new employees and continuing education for existing employeesInvestigated and resolved high dollar quality issues for customers to create win-win solutions for business and customer base Show less

Managed and evaluated 11 partners auditing over 750,000 units annuallyOversight for vendors’ manufacturing process of domestic and internationally-sewn goods Led all audit teams for incoming and outgoing shipments ensuring conformance to ANSI requirements and Vendor Code of ConductDeveloped standardized distribution quality metrics to identify and correct negative trending patternsProvided supply chain improvement and solutions for end customer issues for 250+… Show more Managed and evaluated 11 partners auditing over 750,000 units annuallyOversight for vendors’ manufacturing process of domestic and internationally-sewn goods Led all audit teams for incoming and outgoing shipments ensuring conformance to ANSI requirements and Vendor Code of ConductDeveloped standardized distribution quality metrics to identify and correct negative trending patternsProvided supply chain improvement and solutions for end customer issues for 250+ national Cintas field locations Show less