Responsible for digital transformation projects that help build an ecosystem of interconnected client and advisor domains across Sun Life Asia markets. - Covering market Hong Kong, Philippines, Vietnam & Malaysia- Discover and design Dynamic product visualizers, Life stage planning tools, and Next-generation mobile point of sale (POS)- Conduct workshops to identify the gaps and opportunities, doing prioritisation- Working with agile methodology Led project Sun Canvas, aiming to provide a fully flexible collaboration space, that naturally supports a range of engagement, planning, sales, and service interaction across multi relationships. Which covers Hong Kong, the Philippines & Malaysia.- Map out the advisory journey by analysis of the remote qualitative interview & usability testing and across Hong Kong and Philippines markets -Support on Design system and design tools studies, sharing on UX and HCD with the advisory council

Sept 2018 - Aug 2020 (User experience designer, Senior Officer) at Innovation and Ecosystem TeamFeb 2020 - Sept 2020 (User experience designer, Analyst) at Institutional Banking Group - Working on digital transformation projects for digibanking app platform. By adopting human-centric design and agile methodology across discovering, defining, designing, and developing journeys with regional and Hong Kong stakeholders. - Conducting user testing with customer interviews and focus groups in both Hong Kong and China region. - Responsible for project management, researching, analyzing, and prototyping by taking the balance of customer and customer needs. - Project included, digibanking, Online account opening, and Foreign exchange enhancement. - Lead and facilitated working on brainstorming and ideation stages for different business units according to LUMA institute design thinking material - Supporting business development and ecosystem research for the DBS partnership - Experiments and create a proof of concept with start-up fintech innovation that cooperates with bank services- Support on Fintech weeks and Rise events for the DBS startupxchange program - Supporting on DBS staff club, lunch and learn sustainability eDM designs and activities.

Jun 2015 - Aug 2016 (Intern)Sept 2016 - Sept 2018 (User experience designer) at Innovation and Experimental Technology- Conduct user research through field studies, qualitative and quantitative survey - Conduct User Testing from discussion guide, wireframing, and prototyping to user testing on validating the concept, by using observation, A/B testing, system usability scale, and sum scores illustrating. - Working on internal projects, that involved internal system, dashboard design, companies engagement digitalization project, queue ticketing system, SME account portal design, and cross-company workshop. - Design graphical deliverables on the app and responsive website user interface, eDMs, and banner ads. - Front-end web implementation with HTML5 and CSS. - Closely working with product teams and developers and business units.