Michelle Lemus Email & Phone Number

Chicago, IL, US

Irvine, California, US

Irvine, CA, US

• Manage and support offshore teams in India & Mexico & act as a liaison between Account Managers/Sales and offshore collectors
• Work directly with high level Customers and Partners to resolve outstanding invoice issues and residual balances, maximizing recoveries and minimizing write-offs
• Researched and reconciled differences for all accounts, resolving outstanding issues in a timely manner
• Work closely with AR, Billing, Account Managers & Sales Reps to resolve customer disputes & concerns
• Helped reduce Q2 DSO by 20% by bringing in $20M+ in June 2019 as a team
• Handle accounts past due over $100k+ and report directly to Company Execs with updates and resolutions weekly

Irvine, CA, US

Assist with the implementation of various after school, recreation, physical fitness and athletic programs, summer camps and youth services including sports, games, drama, science, tutoring/homework assistance, camps and special events for residents of all ages, interests and cultural backgrounds.Supervise and lead K-6 children's activities and assist in.

Register & process guests and their assigned roomsAccommodate guest requestsCommunicating with hotel staff on the status of guest roomsUp Selling guest rooms and promoting hotel servicesHandling cash paymentsMaintain a clean and neat front desk area

Orange, California, US

Customer service Take reservations via phone, email, online and fax Constant communication with driversHandle heavy phone trafficMonitor the grid and dispatch chauffeurs as needed

Customer service Take reservations via phone, email, online and fax Constant communication with driversHandle heavy phone trafficMonitor the grid and dispatch chauffeurs as needed

Receive and place bulk food ordersComplete phone orders via custom formOpen restaurant and balance cash drawersAssign employee daily dutiesHandle customer escalations and inquiriesComplete POS & phone purchasesBox Office & Concessions

Process ticket and concession purchasesAnswer customer phone inquiries and handle complaintsProcess preorders and handle refundsKept front of house clean and well stocked

Bachelor Of Business Administration (B.B.A.), Sport And Fitness Administration/Management

Associates Of Arts, Marketing

Master'S Degree, Organizational Leadership