Michelle León Marchena Email & Phone Number

With over nine years of experience in the Telecommunications sector, I have specialized in providing comprehensive support to customers and teams at Liberty Costa Rica. I have assisted clients through various channels, including calls, chat, email, and social media, consistently ensuring a high-quality experience.My work emphasizes effective problem analysis and resolution, leveraging tools like Salesforce to enhance service delivery and improve reporting processes.I excel in administrative tasks, credit analysis, customer service, and technical support for telecommunications services. My focus on resolving customer issues and my ongoing desire to learn have enabled me to collaborate closely with relevant departments to follow up on cases, enhance internal processes, and optimize our overall customer support and service quality.