Michelle Letwin Email & Phone Number

Kitchener, Ontario, Canada

• Maternity leave• Creating and maintaining structured environments and routines• Multitasking with the ability to pivot between tasks with ease• Experience in relaying complex information in understandable terms targeted to skill level

Kitchener, Ontario, Canada

• Fostered positive and trustworthy relationships with caregivers as a first point of contact• Assisted in educating caregivers on updated or changing Covid protocols• Greeted and assisted outsourced maintenance personnel in following protocols and connected them with the appropriate point of contact• Completed light administrative tasks such as phone operations, filing, and photocopying

• Promoted to shift leader within first six months• Maintained a high-level of integrity in up-sell tactics tailored to each diner• Professional in receiving positive and negative feedback with the ability to create effective solutions to maintain customer and staff satisfaction• Created lasting relationships with existing and new diners

Kitchener, Ontario, Canada

• Promoted to assistant manager within first year; store manager within two years• Lead the hiring process, all staff scheduling, training, and writing of policies and procedures• Curator of staff educational workshops to improve selling capabilities and maintain up-to-date product knowledge• Strong attention to detail in money management and back-end paperwork

St. Jacobs, Ontario, Canada